Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Nationwide is on our family pet's side
Our dog Harley has excellent care by his vet. Our NW insurance policy allows us to give our four legged family member the quality of life he deserves. Thank you Nationwide for providing such a great product and having so many people on your team that understand and care.
Insurer: Nationwide
By: Jose
The product works great
I'm more than happy with the speed of service that I get from Trupanion they are there for me and I truly appreciate the quality of your service, both in the refund and service promptness. Truly Jerry R Close and Wynston
Insurer: Trupanion
By: jerry
Fast and painless!
Quick turnaround on my claim. Prompt refund for the portion covered. Thank you Trupanion :)
Insurer: Trupanion Canada
By: Anna
Best decision I made
This is the first insurance I got for my pets and I have to say I am more than glad that I did. I am truly surprised how easy and fast my claims are handled and I also feel they truly care. I had been paying so many vet bill for my other pets before. I wish I would have gotten insurance for them as well.
Insurer: Healthy Paws
By: Petra
Beware of their service!
Today I just changed my address. They told me for updating my address will affect something on the system, but they didn’t explain that it will affected the pricing on my account. Boom! Double the price after the changed of address. They know the price will be affected but they just won’t let you know! If I’m the old customer and the change of address shouldn’t affect any of my rating. You are forcing your customer to accept your current rating without telling them the price will be affected if the change the address, but it doesn’t make any sense that changing the address will change the price too! Just very poor customer service!
Insurer: Pets Plus Us
By: Ethan
Insurance is making it so much easier to give my dog the care it needs!
Nationwide insurance reimburses my Vet bills in a very timely fashion. We have no issues at all. Such a relieve to not have to worry about giving by pets the care they need, routine or illness! Thank you Nationwide!
Insurer: Nationwide
By: CHRISTINA
Great service
Easy claim filing, good service. A little slow processing it but other than that very good.
Insurer: Figo
By: Jennifer
Painless and effective when I was going through the hardest moments
My kitty and I were surprised by a bad tumor in her small intestine. I took her to the best hospital I could find and they did a great job... for a price. Luckily I insured kitty earlier this year and HealthyPaws reimbursed most of my expenses within the week and without any back and forth. They advertise 2 day reimbursement, but they did let us know before that the process was taking longer than usual so nothing caught me off guard. I definitely recommend HealthyPaws, they were there when kitty and I needed them the most and now my cat and my emergency fund are both as healthy as ever.
Insurer: Healthy Paws
By: David
This is why we insure!
A young healthy hound-mix might not look like she needs coverage, but a single 'dietary indiscretion' resulted in a holiday weekend in hospital plus several weeks' convalescence -- and a four-digit vet bill! The hospital kindly submitted my claim for me, and Nationwide remitted all but our modest deductible, direct-deposit to my bank even before my credit card statement arrived. This is why we insure! Thanks, Nationwide!
Insurer: Nationwide
By: Vicki