Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Thankful that the insurance covers some of costs, makes having pets less stressful.
Good, helpful easy coverage!
Insurer: Nationwide
By: Diane
We LOVE Nationwide Pet
We have had VPI/Nationwide for 7 years now and we LOVE it. Our dogs seem to be accident prone, and it puts my mind at ease knowing that they have insurance coverage, which allows us to never think twice about getting them the care they need due to cost. We are always reimbursed in a timely manner and the customer service is fantastic! Highly highly recommend to everyone!
Insurer: Nationwide
By: Erin
It took over four months to get my first claim processed
The very first claim I filed was rejected because he had previously had a torn toenail as an exclusion to the policy, however this was on a different foot altogether and the original torn nail was over 6 months prior (so should have been classified as "healed"). After the claim was denied I called several times, submitted paperwork several times, and eventually the claim was "accepted" but due to all the confusion in the paper trail $0 was applied to the deductible. After several more fruitless phone calls I left a voice message and everything was cleared up about a week later. This was great, but it should not have taken nearly six months to achieve this outcome. I have made several other claims for Otis--as well as two for another policy I have on my dog Bach--and almost all of them have had similar problems where it was initially rejected or delayed. It should not be this difficult to use the policy. A 30 day turnaround on an initial claim review, and then 60-day review on a second claim review is absurd. It seems this confusing back-and-forth is created to make it so difficult to use the policy I will just forget or drop it. Moving forward I have one major concern for Otis: a couple months back he tore his ACL and needs surgery. This 100% should be covered by my policy because the injury occurred during this policy. Due to your company policy I could not get the surgery pre-authorized, and with all the difficulties I had filing minor claims I am not at all confident Nationwide Pet Insurance will honor our agreement in a timely fashion, if at all. Please help give me confidence this legitimate claim will be handled better than all my previous claims.
Insurer: Nationwide
By: Eric
I wish all insurance claims were this easy!
Nationwide Pet Insurance has been great for us! It is so easy to think when you're picking up a purebred puppy from a very reputable breeder that you do not need pet insurance - what can go wrong? Well, just as in humans, allergies in dogs are not necessarily hereditary and can pop up at any time. Nationwide Pet Insurance really cut down on our costs with all the testing we had to do to figure out why our dog was so uncomfortable. Now our dog is feeling better, and we didn't break the bank! Additionally, Nationwide Pet insurance claims are SO easy! I wish car insurance claims were as easy!
Insurer: Nationwide
By: Maria
Pets Best is reliable and processes claims quickly.
Excellent! I have a piece of mind that my dog will be taken care in any situation because Pets Best is reliable and quick to process claims. With Pets Best, I can afford to give my dog the best care because I know they have my interest and my dog’s interest in mind.
Insurer: Pets Best
By: Yvette
Trupanion is a HUGE SCAM!
I am canceling my plan after 5 years of paying so much money to this scam of a company! I signed up when my dog was just a year and a half years old after I read such great reviews online! I started out paying $74 per month for a plan with a $250 deductible and slowly payments kept increasing until I was paying over $85 per month when I submitted my first claim when my dog was suffering from an ear infection- my claim was denied, stating there were missing files from previous vet clinic records. I sent many emails, with more documents and tons of proof he never suffered from ear infections! I sent copies of every visit documented at both clinics, and continuously arguing and denying their statements that this was a pre-existing illness! I finally received a cheque for $48 on my $380+ in vet fees. As I was very upset and had argued my point as much as possible, I called considering to cancel my plan. They convinced me to increase my deductible and pay lower premiums/monthly fees. I now have a plan with a higher deductible, and my monthly fees began at $48 with the changes made, but have since creeped up to over $54 per month over the year and guess what, I just submitted a claim for an injury my dog suffered to his knee while running at the Dogpark. We paid $850 for xrays and diagnostics and again they have denied this claim stating pre-existing degenerative causes - how is an injury a pre-existing illness you scammers?!?! They are basing this on a visit to the vet when my dog was stung by a bee but when we had gone to the vet to see why he was limping, our vet ( not so smart) recommended X-rays to determine the cause for swelling/inflammation. I’m so angry because the 4 years of premiums I paid could have been well worth more in an investment that I could have used to pay for vet bills as we’ve gone along. They denied my coverage based on bullshit and I am canceling so I don’t give the another cent! If your looking for pet insurance, this is not the one to choose! Don’t believe the fake good reviews! Trupanion is a HUGE SCAM!!!
Insurer: Trupanion Canada
By: Tanina
Easy and painless process throughout!
When you are worried about your pet’s health issues, the last thing you need is a complicated claim process. Figo is amazing- quick, easy and painless from beginning to end. Highly recommend!
Insurer: Figo
By: Ruth
Nationwide is the best
I have always been pleased with the quick response on claims and definitely recommend Nationwide. I appreciate Nationwide being there for me and my sweet boy Tucker.
Insurer: Nationwide
By: Jill
If you have pets, you need Figo
Thanks to Figo pet insurance, I have been able to give my pets the medical care they have needed. Figo insures our three dogs and three cats, and this year, the pet least likely to have gotten sick, a healthy two year old cat, contracted an overwhelming infection. Because Annie was insured, we were able to get her the advanced diagnostic imaging and biopsy she needed as well as the antifungal meds required to treat a resistant organism. Customer care is superb. I recommend Figo to every pet mom and dad who never wants the cost of care to determine whether a beloved pet lives or dies. I’ll never be without it!
Insurer: Figo
By: Rebecca