Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Highly Recommend Nationwide for your Pet
The only complaint I have is the time between Nationwide receiving the claim and receiving reimbursement.
Insurer: Nationwide
By: Adrienne
Submitting a claim is pretty easy, but e-mail communication was non-existent
Submitting a claim was fairly straight-forward, but Nationwide only approved a small fraction of my initial claims with no explanation. I got a follow-up letter in the mail saying that additional medical history documentation was required (it would be nice if the reason most of my claim was denied was provided upfront). I e-mailed the requested documents and got no response or confirmation of receipt. After about a week, I e-mailed again to make sure they got it. Still no response. Then I got a letter in the mail another week or so after that saying "the forms were received". Why couldn't this have been done more quickly through e-mail? I know that an insurance company has to deal with a lot of claims on a daily basis, but it's 2019. Even one e-mail response from them that said "Forms received" would've saved me a lot of stress. Nationwide eventually processed the other portion of my claims as expected, but the whole process took longer than a month, which I feel could've been done a lot quicker if they took e-mail communication more seriously.
Insurer: Nationwide
By: David
On your side indeed!
I’m so very happy we had this policy in place! I was hoping we’d never have to use it but filing a claim online was a breeze. Couldn’t have made it any easier and the timeline was great.
Insurer: Nationwide
By: Sarah
Excellent
Happy in general with Nationwide.. my only problem is sometimes the claims that 30 days..
Insurer: Nationwide
By: Teresa
Nationwide Loves Pets
Our Dixie Doodle is a rescue and our first dog in 35 years (since either of us were kids!). So yeah, we probably are overly cautious, but knowing we have Nationwide Pet Insurance makes it a no-brainer for us when we aren’t sure Dixie needs to see a vet or not. 9/10 times she needed the vet, so it is a relief for us. The claim process is very easy and the way we are reimbursed directly into our bank account is even easier!
Insurer: Nationwide
By: Dixie
The best!
I am so impressed with nationwide. No hazel, helpful, on phone. They are fast on claims,
Insurer: Nationwide
By: Diane
fraud
One year ago my dog was diagnosed with thyroid disease, anemia and being lethargic was a side affect. It has been one year since diagnosed with the disease and she has been stable and back to new with the medicine she is one, for one year she went in to the vet for blood work as needed to make sure she was where she needed to be, and she was. One year later she came down with an auto immune disease, which also has the side effects of being anemic and lethargic. Nationwide is trying to say that her anemia and being lethargic from an ENTIRE YEAR AGO WITH AN ENTIRE DIFFERENT DISEASE is related and they will not cover her new disease because of it. I have PROOF of blood work and had the doctor call and tell them it is two separate cases and they still do not want to cover me. What is the point of insurance if you have to jump through hoops and you pay them to protect you and they DON'T!
Insurer: Nationwide
By: Megan
Quick turn around time
This was the first time using Nationwide's pet insurance. Our gate had been left open and our dog got out and had been hit by a car. It was super traumatic and the vet bills were over a thousand dollars to make sure she didn't have internal injuries, and to get her stitched up. My first attempt at submitting the claim through VitusVet didn't show the correct PDFs with my itemized statement, even though i had attached all of them. After calling and asking why the initial claim was denied, the customer service agent advised me to send the pdfs and resubmit the request via email. After that it was a pretty quick process and was approved in a few days.
Insurer: Nationwide
By: Nichole
Great Service!
I was debating getting pet insurance as my family decided to add too with a golden retriever puppy. I AM SO HAPPY I MADE THE DECISION! While I expected to have some vet visits due to a puppy being a puppy, I didn’t expect so many vet visits so frequent for multiple issues. While the stress it put on my family from and emotional and especially financial standpoint, Nationwide has been so quick to respond to my submitted claims and help with the cost of each pet visit. Submitting claims and getting reimbursed has been such a smooth and painless process. I am more than happy and relieved to have purchased pet insurance especially with Nationwide!
Insurer: Nationwide
By: Derek
Very quick turnaround time!!
Loved the fact that it was so simple and quick!
Insurer: Nationwide
By: Maronna