Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Awesome to work with on claim process
Working with Nationwide on claims is easy and usually quick turn around. Submission is electronic and payment is as well if you choose. Makes the whole process easy.
Insurer: Nationwide
By: Deborah
Highly recommended!
Unfortunately my puppy needed urgent back surgery, followed by multiple complications. Pets best insurance was a lifesaver, and they literally were the easiest to work with, the process was very simple and I am grateful I had the insurance! They truly save my puppy!! I highly recommend this company!
Insurer: Pets Best
By: Carlee
Never thought I would get pet insurance but this has been the best investment we made in a long while!
We have a very rambunctious young Airedale who gets herself in trouble often and Nationwide has been extremely helpful. No hassles.
Insurer: Nationwide
By: Donald
Great Service
Great service, flexible, convenient, helpful support.
Insurer: Nationwide
By: Susie
Excellent Service
I am very glad that we selected Nationwide. The vet helpline has been a lifesaver for us in times when we could not reach our regular vet. They always give good advice and are very compassionate. My only complaint is in understanding the payments and what is denied or paid and why. I find that a little difficult to track. But overall we are very pleased with Nationwide and are very pleased with our choice.
Insurer: Nationwide
By: Kathleen
Good people to deal with in a great company
Very good service and understand my needs
Insurer: Nationwide
By: Trudy
Healthy Paws is Simply the Best!
Healthy Paws was so helpful with my claim for Archie, and even more so, so kind. Their representatives responded promptly with personal service, in addition to their automated service statuses and reminders. A rep also reached out to check on my dog's well being and recovery after a processing the claim. I was reimbursed within one week!! Healthy Paws is top of the line service!
Insurer: Healthy Paws
By: Kirsten
Best Pet Insurance, Hands Down
I'm so thankful you this Pet Insurance. We were not sure if we could afford the added expense of a pet insurance policy to our household budget. But thank God we did!!!! HealtyPaws was the best pet insurance for the money. Our little pug Rocco who just turned two needed two major surgeries. Healthy paws were with us every step of the way. They check in with us to ask about Rocco and processed the claims in a timely and professional manner. Their online app is very easy to use. Thank you healthy paws for everything. Little Rocco thanks you too!!
Insurer: Healthy Paws
By: Baruch
Happy with Nationwide Pet Insurance
My boys have been covered with Nationwide Pet Ins since 2017 and happily will continue indefinite for years to come. Just like anything, it took getting use to in the beginning. I had inconsistency with customer service. I had to provide my first few claims multiple times. With my frustration, I started the process of cancelling the coverage. I'm so glad I didn't since I am now a very satisfied customer. All of my previous experience and frustration is gone. I have recommend them to so many people and bragged about the great service I receive!
Insurer: Nationwide
By: Cynthia
Excellent service and ease in process
Great service and ease in process
Insurer: Nationwide
By: Ann