Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Nationwide is great!!!
Nationwide has been so easy to use. The claims are so easy to file online and I get a response so quickly! I have had no issues and no complaints using them for the past 4 years
Insurer: Nationwide
By: Andrea
Easy, Efficient and Dependable
Each time I have to make a claim, it takes me less than 2 minutes to submit from my cell phone. If I have any questions, their customer service agents are knowledgeable, courteous and efficient. I am on and off the phone without any hassles or long hold times.
Insurer: Nationwide
By: Eric
So helpful
Nationwide has been so helpful with our furbaby's issue. The claims have been so easy to submit, their communication has been fantastic and their release of funds has been very quick. It was so nice to not have to add one more stressor into the mix when dealing with Kingston's surgery.
Insurer: Nationwide
By: Jennifer
Great insurance!
Great insurance for our pet. Very good costumer service and coverage.
Insurer: Nationwide
By: Paloma
Nationwide get 10/10, 5* and two thumbs up from me and my three pups
I've had pet insurance on all my dogs since 1998 with three different companies over the years. Nationwide now gets my business because of their customer service, prices, efficiency of filing a claim using the app and speed of repayment and direct deposit. But more importantly I love the inclusion of dogs who are breed by responsible breeders. I breed Longhaired Weimaraners and I do wish pet insurance companies would take into account the thousands of dollars we spend on Pinn Hip, OFA and DNA testing and give discounts based on the data we get from those tests that prove our dogs are healthy.
Insurer: Nationwide
By: Clair
People there understand the emotions of the "owner" of the sick animal.
Our puppy has had a rough start but she is getting better. We have had to make several claims and the response so far has been fair and clear. We've been very grateful to have insurance so we could get good care for her.
Insurer: Nationwide
By: Gail
Great service!
Everyone is super helpful, and it's wonderful knowing our baby is covered.
Insurer: Nationwide
By: Lisa
You guys are awesome
All my claims have been met and the turn around is fast. I submit my claims and within a week I have my money. Thank you very much for the great service.
Insurer: Nationwide
By: Jason
Very easy claim process
Great experience. Submitting the claim was as easy as just sending an email out. Also got our reimbursement on time, Chase direct deposit was simple and easy too. However, before I knew I could just email my claim, I was on the website trying to do an online submission for a while -- I didn't know that you can just fill out the form and just attach it to an email to submit which was way easier than doing it on the website (I remember having to refresh my page a couple of times, the web experience wasn't very smooth).... wish this "send an email" method was a bit more upfront because I only realized I can do it this way later. That info was hidden somewhere.
Insurer: Nationwide
By: Montse
No stress pet insurance
Thank you so much for processing the claim so quickly...having your insurance makes it an easy decision to pick the best treatment possible when our little girl, Evie, gets hurt. She is feeling much better now since the vet was able to xray and prescribe the proper mediation. Thanks again...
Insurer: Nationwide
By: Laurie