Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Very Good experienced.
It took a little longer that expected but overall a good experienced.
Insurer: Nationwide
By: Mary
I'm so glad I opted for the Wellness plan for my cat becuase preventative dental care is very important for cats too!
My cat Kermit had his teeth cleaned recently and a tooth extracted as part of his wellness care. I'm so glad I got the Wellness plan. I feel so much better giving him the preventative care so that we can take care of issues while he is healthy and on the younger side, so that they do not become major health problems at a later stage. Kermit is doing very well. And I appreciate the quick processing of his claim. Thank you Nationwide!
Insurer: Nationwide
By: Caroline
Mixed Feelings
I believe Nationwide/VPI is a very good company but I seem to remember that they covered a lot more 10 years ago as my elder pets needed them. I did receive a great reimbursement from the dental/medical procedure my cat just had and I’m very thankful, but his ongoing disease is very expensive and I feel we max out very early in the year. Maybe I don’t completely understand the plan so I’m going to call to see if my vets and I are submitting claims correctly. I am just worried that should my pet need some procedure that is very costly and his chances are good, it would be painful to have to give him up because of cost.
Insurer: Nationwide
By: Cynthia
Great
We are very happy we got insurance for our puppy. The 24/7 hotline has been very helpful as has all conversations we have regarding packages and payment options. I have encouraged many of my coworkers to sign up with Nationwide since I have had such a great experience.
Insurer: Nationwide
By: Anu
Easy to use, very comprehensive
They are easy to use, very comprehensive policy and very attentive.
Insurer: Nationwide
By: Maria
Easy claim processing and best customer service!
Healthy Paws Pet Insurance was recommended by a friend and we weren't sure if it was worth it but decided to give it a try. It was the best decision we could have made. Our dog was young and healthy when we signed up but now that he is older he had to have some surgeries and we never had to debate if we should have the surgery because of the cost, thanks to Healthy Paws. The claims process is very easy to follow, the payments are prompt and the staff is extremely friendly and caring. We signed up several years ago and have absolutely no regrets. We highly recommend Healthy Paws Pet Insurance! Amazing customer service.
Insurer: Healthy Paws
By: Patricia
Get this pet insurance as soon as you get your pet! You will never regret it
Our Boston terrier are 11 and 10. They are in fairly good health but have had their share of health or injury issues over the decade. This insurance has been a tremendous help. The claims are simple to submit and the reimbursement arrives very quickly. Definitely a 10
Insurer: Nationwide
By: DONNA
Very helpful to have this insurance. the claims process has been easy, no extra hassle.
I am so glad I purchased this insurance when she was a puppy. It has been very worth while for us, since we have an XL breed of dog, the vet bills can pile up VERY quickly. A percentage of ALL care is covered with the plan we have, the vet files the claim for me and all seems pretty smooth so far. So Grateful to have it!
Insurer: Nationwide
By: Deanna
Best pet insurance
Nationwide pet insurance has saved me from a financial disaster. My dog Kate suffered from some serious medica issues these past few months and many trips to the vet. Fingers crossed, I'm hoping she is getting better. Thank you
Insurer: Nationwide
By: Bernadette
Excellent
From day one NWPI has been nothing short of wonderful to us, our fur child has been a bit of a trouble maker. He has visited his vet/their emergency dept a few times and every time Nationwide has been there to help us with the cost. We can not thank you enough.
Insurer: Nationwide
By: Amandalee