Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Love Nationwide
I love the ease of submitting my claim as well as the direct deposit to get the money faster. Nationwide has always been there when my Lola had to go to the vet when she wasn't feeling well or even her yearly checkup. If I hadn't had Nationwide these past few months I know I would have been short on money.
Insurer: Nationwide
By: Jayne
Couldn't do it without them!
Very, very happy with our pet insurance (in fact, I just recommended them to my sister who signed up for a policy). I have an older Shih Tzu rescue and we couldn't do it without Nationwide/VPI. And lately, the review process for claims has been even faster! Love it!
Insurer: Nationwide
By: Heather
NATIONWIDE rated #1 for your family pet to keep them healthy and happy!
Our cat, Marbles, was diagnosed with early stages of gingivitis during her annual dental exam. Thank goodness for Nationwide pet insurance to cover a major portion of her tooth extraction. As Marbles is our family pet, it was very important to have this procedure done to alleviate any future problems! The claim service online was convenient and efficient. I was able to receive payment quickly and efficiently. I would definitely Nationwide for all your family pets!
Insurer: Nationwide
By: N.
Excellent insurance!
Very fast service. I'm impressed!
Insurer: Trupanion
By: Sharon
Speed and Ease
Trupanion' s claims process is SO quick and easy. I never dread submitting a claim and that is a big relief. Even more of a relief is how quickly payment is received it always arrives before the credit card bill!
Insurer: Trupanion
By: Samantha
Amazingly easy and quick to submit a claim!
Amazingly easy and quick to submit a claim!
Insurer: Trupanion
By: Julie
Quick and easy!
The claims process was fine before, but is now super easy and quick. I always recommend Trupanion to friends that have pets, easy to manage claims and quick payment.
Insurer: Trupanion
By: Cynthia
Clarification
I love working with you guys. You do a great job supporting my animals. I only have two comments. I wish there was an option to add on dental insurance to a current policy without getting a whole new policy. I also do not understand the deductible. I have been paid on several claims for anything and then was denied because I didn’t meet my deductible. Does this have to be met for each claim or combined claims? And does it max out and then you start over? Thank you! Sarah
Insurer: Nationwide
By: Sarah
I wish people insurance was so easy!
Our American Bulldog Mix (Bella) had to have a mast cell tumor removed, without much warning. Suddenly, we were hit with more than $1600 is bills between the doctors visit and the surgery. We've had Healthy Paws insurance for both our dogs so I knew the claim process would be easy, but that ease is sure appreciated when you're dealing with a 100 lb patient who refuses to wear a cone (she would thrash to the point we thought she'd bust a stitch) and thus needed either me or my husband to be with her... for TWO weeks! It took five minutes to file the claim, and we received our reimbursement before her stitches were even out. Then Healthy Paws followed up with a lovely email checking to see if she was okay. All of our beautiful dogs have been rescued after experiencing terrible trauma as puppies, so having insurance has allowed us greater peace of mind to take care of their needs. I always recommend Healthy Paws! I tell my friends to get it as soon as they have a pup... not to wait. If we're lucky to not have to use it, BONUS! Thank you, Healthy Paws. Keep up the great work!
Insurer: Healthy Paws
By: Lori
Worth the money!
This is a wonderful company. I have had horse insurance and dog insurance and this company by far surpasses price and the fact that part of what I pay goes to help homeless dogs really makes me feel good about paying my monthly fee as well. I was moved to post when I had a couple services combined and instead of reaching out to me or finding the one lab that was approved they just paid both because they wanted to take care of my dog! They help me save hundreds a year as I do a lot of preventative testing and help keep my baby healthy! Wonderful company!
Insurer: Healthy Paws
By: Stephanie