Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
Other Categories
Reliable and helpful
I have found ASPCA to be helpful and reliable to me so I have started recommending it for my patients. Dr. Alice Toriello
Insurer: ASPCA
By: Alice
Easy, peay with insurance submission and payment from Nationwide.
Keep up the good work.
Insurer: Nationwide
By: Jeanne
They do not want to cover anything
This insurance does not want to cover anything. They always say they didn't get the paperwork or that it was wrong or my pet is the wrong age. Filing a claim take months and they deny it many times, so you have to keep doing it until they cover it. Then they raise your rates. It is a pointless waste of time. Also they treat you like a criminal and act like you should never be filing any claims. Their phone app is also useless.
Insurer: Healthy Paws
By: j
fast turn around for payment
fast service
Insurer: Nationwide
By: Kelsey
fast and easy claim process
good service via vitusvet
Insurer: Nationwide
By: Helen
Helpful and easy to work with
They were very helpful and accommodating when filing my claim.
Insurer: ASPCA
By: Nicole
Amazing loving company
Pets Best was the best option for our family. It was super easy to use the app to submit claims and they were very quick to process the claims. When our dog passed they even sent us a card and the staff signed it! I wouldn’t go with any other company. Love them, worth every penny.
Insurer: Pets Best
By: Daniela
Don't hesitate to get this insurance it's wonderful
My cat had a condition entropion. This means his lower eyelid was turned in and scratching his cornea with his lashes. He needed surgery to prevent permanent damage to his eyes and to relieve the pain that he was in. He was operated on on a Thursday, I submitted the claim on Friday, I had my check by the middle of the next week covering the surgery which was expensive. The only responsibility I had was to submit all the appropriate papers that FICO needed and they took care of the claim. I would not have been able to afford this surgery and my cat would have remained in pain and possibly had his eyesight compromised. I'm thrilled with this company.
Insurer: Figo
By: Rosemarie
Hard to get claim paid
First claim experience was not pleasant as they take too much time reviewing and then asking for further information. When you provide the additional information, claim waits again. Took too long and too many phone calls to get claim paid.
Insurer: Nationwide
By: Bill
Nationwide is on Jango's side
Very easy to submit a claim. I had this insurance with 3 other dogs and have always had great success.
Insurer: Nationwide
By: Jill