Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Most Awesome Pet Insurance Ever!!!!!
I switched Bella from Figo to Nationwide Insurance in January of this year. Yall have been the absolute best Pet Insurance I have come across. Claims are easy and quick. I wish I had found yall when I got Bella when she was a pup. I refer everyone I talk to, to Nationwide. My Vet also refers Nationwide to all their customers. You are absolutely the best. I just cant say enough about this Pet Insurance.
Insurer: Nationwide
By: Pamela
Well worth the investment
Customer service is excellent and extremely professional. They take the time to explain every little thing and are extremely patient. The only complaint I have is that you do not cover or partially cover Spaying or neutering, since it is a must for a healthy happy animal and hopefully lowers kill rates in shelters, I sincerely think it should be covered!
Insurer: Nationwide
By: Karen
Great Service
Great timely service. I am pleased with Nationwide
Insurer: Nationwide
By: Deb
You're great thank you. You really help my pocketbook
Glad I upgraded last year. Have paid very little out of pocket. Appreciate your emails you send inquiring about hows she's feeling. Short turnaround on reimbursments.
Insurer: Nationwide
By: Shirley
Consistency in claims processing
All of my initial claims were processed within a week of me submitting the information which made for a great experience. My recent and largest claim hit a road block that has slowed processing significantly. Had I known that medical records and notes needed to be sent with the claims, I would been doing so after every visit. As it seems the reading of medical records takes a few weeks before decision is made on my claim. My expectations of “ease of claims” has changed.
Insurer: Nationwide
By: Jhamile
Could not recommend more!
I had another insurance company before Nationwide and I am so glad I switched. They are wonderful and pay back in a timely manner, and has never given me grief about any claims. I try to tell everyone I know about them!
Insurer: Nationwide
By: Ivie
User friendly and well conceived
Nationwide is one of the best companies I have ever dealt with. Customer service is very friendly and very helpful. I submitted several claims recently and the response was completed on a timely basis. I did not have to wait long and I was reimbursed quickly afterwards. Thank you all for your hard work and patience when I have questions. Keep up the great work. I will be recommending Nationwide to other dog owners.
Insurer: Nationwide
By: Joseph
Sick doggie
Agents were very helpful and insurance covered vet expenses very well
Insurer: Nationwide
By: Ed
Best pet insurance
Zach had 3 surgeries in past 18 months. Nationwide pet insurance has always been there for us. We are fully trusted them to take good care our dogs when we needed. Thank you Nationwide
Insurer: Nationwide
By: Payfang
Nationwide should be on every dogs side
The peace of mind that comes with a nationwide policy for my dog is unprecedented. The ease of filing a claim, the ability to speak with a live human being located within the United States and so many other factors make the choice of nationwide so easy. I would not own a dog unless he was covered by a nationwide policy.
Insurer: Nationwide
By: Nationwide