Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Customer for life
I've never known anyone to actually use their insurance policies and benefit substantially from them. Unfortunately my Thor needed to make several claims which saved me a substantial amount of money to give him the best treatment care. I don't even think about whether to treat him or how much it will cost, just moving forward with excellent care for my best friend. AKC has earned a customer for life. Thank you.
Insurer: AKC
By: Carly
Quick and efficient
Ok was very pleased about how quickly and efficient the claims process was with Pets Best. Also everyone I spoke with on the phone was very kind and helpful.
Insurer: Pets Best
By: Nancy
Great service - easy and fast!
Filing a claim was very easy and so quick. I have PetPlan health insurance for my other cavalier and they were sooooooooo slow processing the claims; they lost some of my paperwork and never asked me to resubmit, they just didn't continue processing the claim.
Insurer: Trupanion
By: Lisa
The online claims process is so easy!
Trupanion is very transparent and professional and the online claims process is so easy!
Insurer: Trupanion
By: Erica
When your family member needs care
Trupanion covered our family member Jack for almost 10 year. This year Jack passed away. Trupanion was always there to help with his health issues. We thank Trupanion and recommend Trupanion to all those who have four legged family members.
Insurer: Trupanion
By: Rick
Friendly and helpful .
By personality, friendly and helpful . Great people skills
Insurer: Trupanion
By: Debbie
Stephanie was very polite friendly and very helpful.
Stephanie was very polite, friendly , and very helpful. I had excellent customer service from her. I have had Trupanion for 7 years and have filed many claims. I am extremely satisfied with how fast and efficient my claims are processed.
Insurer: Trupanion
By: Donna
Very friendly and helpful
Very friendly and helpful
Insurer: Trupanion
By: Kris