Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Uncomplicated
Customer friendly, uncomplicated claims process
Insurer: Pets Best
By: Debra
Trupanion is a godsend
Trupanion has been a godsend and they make claims so easy
Insurer: Trupanion
By: Dana
You process my claim before I leave the vets
You process my claim before I eave the vets I am very grateful
Insurer: Trupanion
By: Pat
Representatives are always easy to get through to answer any questions.
Representatives are always easy to get through to answer any questions. Love talking to a live person! They are knowledgeable, courteous and polite. Trupanion is very efficient in handling of claims. Highly recommend Trupanion!
Insurer: Trupanion
By: Ellen
A life saver!!
Easy online claims submission process, fast payment, thank you for the excellent service!!!
Insurer: Trupanion
By: Brian
Good service so far.
Good service so far.
Insurer: Trupanion
By: Margaret
very nice answered all questions.
very nice, answered all questions.
Insurer: Trupanion
By: Shelley
Easy follow through with Trupanion!!
It was easy to do staff on the phone were very helpful.
Insurer: Trupanion Canada
By: Manuela
Excellent Claims Service
Trupanion has been amazing to deal with. My dog Bella is an English Bulldog with severe allergies and is on all kinds of medications. The claims are submitted and are reimbursed within a few days as we pay for it and then submit the claim.
Insurer: Trupanion Canada
By: Sandra
Trupanion & My German Shepherd
As always. Extremely happy with the service and support of Trupanion. Great to know that my pet will always have the care needed.
Insurer: Trupanion Canada
By: Francesco