Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Thank you
The website is easy to use, and I appreciate the explanations that come with the claims when paid. Bretagne is doing much better. Shes still a crazy, energetic and hard-headed puppy, so if there is a policy to help with that, let me know! :)
Insurer: Nationwide
By: Diane
Great service!!
We have been customers for a long time and we have had great service..
Insurer: Nationwide
By: Ray
Why didn’t I find them sooner!
I love Figo! I am always recommending to friends and family. They are so quick with filing claims and their customer service is amazing; they’ll contact you next day if you couldn’t get ahold of anyone. They offer great plans and also give discounts to veterinary staff. My dog has allergies and everything has been covered.
Insurer: Figo
By: Brianna
Great pet insurance!
Your insurance and consumer service is great!
Insurer: Nationwide
By: Luke
Pet Insurance done right
Nationwide pet insurance is competitive and very easy to work with!
Insurer: Nationwide
By: Angela
Very happy with Nationwide
I have had 3 dogs with first VPI , now Nationwide. Service has always been great. 24 hour vet helpline is priceless.
Insurer: Nationwide
By: Margery
Fast, simple and reliable.
Great fast service.
Insurer: Nationwide
By: Lorie
Response by company is reliable and timely.
Response by company is reliable and timely.
Insurer: Nationwide
By: Miriam
Good overall, could have done more onboarding for me
I thought it was so cool that you have an app to submit claims, but I downloaded the nationwide app and spend several days getting my access denied and had to use the website to submit my first claim. In the welcome process, it would have been easier for me if you had specified which app (vitusvet) I should be using, and I hope that's the right app. Other than that, I'm happy with the service and look forward to many healthy years with my pup in good hands.
Insurer: Nationwide
By: Emily
Great pet insurance!
Nationwide has been really great! They have covered 90% of our urgent vet services after the deductible without hesitation or discussion. We had a problem with one check and after calling I received quick customer service with no problems sending a new check. We are happy that we chose Nationwide!
Insurer: Nationwide
By: Stephanie