Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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I liked that I had a follow-up
I liked that I had a follow-up email when it was taking a little bit longer than normal.
Insurer: Pets Best
By: Lisa
Smooth from start to finish
I had a great experience with submitting my first claim. It was processed quickly and efficiently. The process from start to finish was easy and smooth. I highly recommend Pets Best and we are very thankful we have it for our little Lucy girl!
Insurer: Pets Best
By: Janis
Pest Best has been amazing
Pets Best has been amazing to my fur baby family. Friendly, very helpful staff both on the phone and by email. thank you so much! I will be adding a new fur baby to our plan in August!
Insurer: Pets Best
By: Jennifer
Never feel like I'm a number
The customer service is always great, I really appreciate how kind and caring the reps are. I never feel like I'm just a number. Thank you for helping care for my babies!
Insurer: Pets Best
By: Alison
A very professional insurance company.
Very professional company. I've already recommended Trupanion to my daughter. Would be glad to recommend to friends or relatives.
Insurer: Trupanion
By: Leandro
Easy to file a claim
I was notified of claim received by trupanion and I was mailed a check in a very short time frame. Very pleased with the curtesy and speed in dealing with the company.
Insurer: Trupanion
By: Madeline
Great Ins!
Always helpful and on top of things!!
Insurer: Trupanion
By: Marisela
Just do it.
Dealing with Trupanion has always been a stellar experience. We can't recommend them enough. It's such a worthy investment and the claims process is so simple.
Insurer: Trupanion
By: Stacey
Timely claim payments
Trupanion reviews and pays claims on a timely basis. The only issue I have is I think rechecks for a particular medical problem should be covered.
Insurer: Trupanion
By: Bernadette
Trupanion helps our cancerous Pug !
Our 5 yr old Pug, Lily developed 3 cysts which after testing were cancerous. We opted to have them removed. It was traumatic but Lily is fine due to exceptional treatment. Having trupanion was a blessing which allowed us to seek excellent care.
Insurer: Trupanion
By: Leslie