Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
Other Categories
Caring and easy to use
ASPCA is the only caring pet insurance I have seen. They sent us handwritten notes, called us to see how our pet is doing after vet visits. The app is extremely easy to use.
Insurer: ASPCA
By: Florian
Figo out and get this insurance
Figo has been a great insurer - fast to respond to emails, quick to address claims, and have done a great job in explaining their policies when I was unclear. This is my first dog and I was nervous about the process of filing claims, submitting forms, crossing t's, dotting paws--I mean, i's...Figo made it all really simple. Customer service is one of the most overlooked aspects of digital companies. Not at Figo. They are empathetic and they act fast. What more could you ask for in a pet insurance company?
Insurer: Figo
By: Matt
I liked that I had a follow-up
I liked that I had a follow-up email when it was taking a little bit longer than normal.
Insurer: Pets Best
By: Lisa
Smooth from start to finish
I had a great experience with submitting my first claim. It was processed quickly and efficiently. The process from start to finish was easy and smooth. I highly recommend Pets Best and we are very thankful we have it for our little Lucy girl!
Insurer: Pets Best
By: Janis
Pest Best has been amazing
Pets Best has been amazing to my fur baby family. Friendly, very helpful staff both on the phone and by email. thank you so much! I will be adding a new fur baby to our plan in August!
Insurer: Pets Best
By: Jennifer
Never feel like I'm a number
The customer service is always great, I really appreciate how kind and caring the reps are. I never feel like I'm just a number. Thank you for helping care for my babies!
Insurer: Pets Best
By: Alison
A very professional insurance company.
Very professional company. I've already recommended Trupanion to my daughter. Would be glad to recommend to friends or relatives.
Insurer: Trupanion
By: Leandro
Easy to file a claim
I was notified of claim received by trupanion and I was mailed a check in a very short time frame. Very pleased with the curtesy and speed in dealing with the company.
Insurer: Trupanion
By: Madeline