Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Best Pet Insurance available
Figo makes the claims process really easy, being both transparent about their de and fair in reimbursing for covered claims.
Insurer: Figo
By: Steve
Trupanion makes it possible to give my pet the care she must have for survival.Thankyou!
Trupanion has been there many times to help me afford the care my dog has needed to survive.I tell people with pets to really consider Trupanion pet insurance. I couldn't afford a pet without the help of Trupanion..Thankyou!Thankyou!andThankyou Trupanion
Insurer: Trupanion
By: Lynn
Best pet insurance company ever!
Besides the fact that each year the rate increases in pretty high amounts, it is otherwise beyond wonderful. Top notch customer service, fast claim compensation and great coverage. I just hope it doesnt keep increasing each year for it wont be very affordable anymore. 😔 Dealing with cancer myself, money is tight yet I want my cat taken care of as well. Keep up the great work Figo!
Insurer: Figo
By: Tami
Figo is the best!
Not only does Figo pay your claims within a couple of days but they also are very compassionate when your fur baby passes away.
Insurer: Figo
By: Kerry
Exceptional Service and Communication regarding the claim process
Great company with good customer relations.
Insurer: Nationwide
By: William
Excellent coverage and easy process
Great experience every time we have submitted any paperwork. The process is simple and that is important as we have busy lives. Thanks!
Insurer: Nationwide
By: Jaime
This was the easiest and most pleasant experience I have had when dealing w/a scary situation of having a ill animal, thank you.
This process was so easy and self-explanatory, I am so grateful for your help and peace of mind in caring for my baby Frenchie! The claim was paid before I even left the vets hospital. I can't say enough great things about the customer service and prompt response when submitting my claim. This is my first time having pet insurance and I am so happy I went with Trupanion!! I recommend it to everyone!
Insurer: Trupanion
By: Chivaughnne
BEST PET INSURANCE!!!
I cannot day enough great things about Figo! Their app is super easy to use, reimbursements are quick to be paid, and their customer service is beyond compare. I am so happy I chose Figo and I hope others do too!
Insurer: Figo
By: Jen
Excellent Customer Service
Great customer service. Made filing a claim very easy.
Insurer: Nationwide
By: William
Easiest Insurance Claims and Payment Process Ever!
Dealing with Nationwide Pet since we got our puppy has been the easiest thing ever! I am able to file the claims easily from my mobile phone. Setting up the insurance was easy as well and very well explained as to what benefits I would want to purchase or not. Reimbursements are VERY timely! And all communications from Nationwide Pet make me feel like you really care about my puppy Colt! The messages always seem to be personalized and genuine! Thanks for providing great coverage for my four-legged fur baby!
Insurer: Nationwide
By: Jennifer