Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Easy to submit
Easy to submit, was notified when the waiting time was extended and immediately notified when approved.
Insurer: Pets Best
By: Christina
One issue with my claim
One issue with my claim for Leo is that it was delayed because you needed proof of payment instead of just the itemized bill. Makes sense, however the same partial documentation was used for my other cat's claim (went to the vet together) and there was no pushback or request for additional proof of payment and the claim was fulfilled. How does that make sense?? Please be consistent on your requests.
Insurer: Pets Best
By: Jocelin
Very happy
Submitting a claim is easy, the process is relatively quick and their explanations are helpful. I'm very happy with their service and processing of claims. I also appreciate the direct deposit for any reimbursements.
Insurer: Pets Best
By: Grace
I've been recommending
This is actually in regards to multiple claims I filed while for my dog Teddy. Every single claim was processed in a timely manner from the day he was diagnosed about 2 months ago until the day we had to say goodbye to him. You guys covered the cost of his surgery, chemo therapy, acupuncture to help with chemo side effects and I couldn't be more grateful. I've been recommending your company to all of my friends and colleagues. A big thank you to all of you at Pets Best.
Insurer: Pets Best
By: Mahsa
Process is user friendly
Process is user friendly and I always get a reply! Thanks!
Insurer: Pets Best
By: Diane
I am pleased with the service
I am pleased with the service I receive from Pets Best.
Insurer: Pets Best
By: Kim
Awesome customer service
trupanion is always responsive with my claims and a pleasure to deal with when I have to call.
Insurer: Trupanion
By: Deb
Helps knowing you have some help!
Thank you. Our experience has been good and we have already recommended you to 4 other pet owners in the last 2 weeks not to mention we've been with you for 9 years and how many we've recommended since then . Thank you.
Insurer: Trupanion
By: John