Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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probably the most "stress-less" process I have come across in dealing with medical reimbursements.
A very quick, and worry free process in dealing with on-line submitting of paperwork and notifications of claims being processed. The only thing I would suggest, as my cases with my pets, would be to up front inform the pet owner of how the claims are to be processed or categorized for quicker/correct processing. I had all the payment documents but it turned out that they needed to be totaled according to "wellness-care" vs "Injury treatment". This might have be easier to know how or what is the best to submit the claims when they are mixed coming from the vet. Other than that, 2 thumbs up on the service and responses.
Insurer: Nationwide
By: Kenneth
Awesome
Very satisfied with our policy. Impressed with the processing of our claims. Highly recommend to any one with a pet.
Insurer: Nationwide
By: Jan
Healthy Paws is AMAZING
I have been with Healthy Paws for years and just love them. I've had nothing but great experiences with them when I needed to treat my dog. They take the worries away and filing a claim quick and easy. Very caring and compassionate. They are the best.
Insurer: Healthy Paws
By: Karen
Very Pleased
This is the first time that my wife and I have purchased pet insurance, and thank goodness we chose Healthy Paws. Our dog, Franklin, tore his ACL and meniscus and needed surgery. Throughout the entire process, encompassing all the initial vet visits, x-rays, and blood work, and going all the way through the surgery and after-care, Healthy Paws has been great in their outreach and support, as well as their reimbursements. I would highly recommend it to any pet parents out there.
Insurer: Healthy Paws
By: Aaron
Nationwide Pet Insurance is wonderful
I can't say enough good things about Nationwide. I have friends with other pet insurance that don't compare to Nationwide even a little bit. Kevin was the person I talked to about pet insurance and I have to say his customer service is the best!! I still call him when I have questions. He never makes me feel like I am bothering him or that my questions are stupid. He's very understanding and supportive. I have been recommending Nationwide to all my friends and family!! I wish my own insurance was this easy! Thanks Nationwide!! Cathy
Insurer: Nationwide
By: Cathy
Great Company!
Great company to work with! Claims process is simple once you understand what is required. Customer service is very helpful when you have questions. I definitely recommend insurance for your pets. You never know what can happen and you want to be able to provide care without worrying about the financial burden. And I absolutely recommend Nationwide. Their coverage is outstanding.
Insurer: Nationwide
By: Lynne
Nationwide Pet Insurance is Top Notch!!
I love that my English Bulldog, Jagger, is insured with Nationwide Pet Insurance. Payment is quick and Customer Service is great!
Insurer: Nationwide
By: Lisa
Coverage is very good. Have had trouble with getting correct information from Customer Service in the past.
I am very pleased with the coverage to date. My only complaint has been the several calls and trial submissions it took for me to get a correct answer on how to submit my VCA Care Club bills so that they would be accepted and reimbursed.
Insurer: Nationwide
By: Christine
LOOK NO FURTHER....NATIONWIDE'S THE BEST
I really love your insurance company and all they have done for us so far!... I have sent soon many people over to you I couldn't even count. I tell them I love u so much I don't even care about the reward for referral because I used 3 others and U R THE BEST!.... now I do need to ask why is it that Yani has a cherry eye when I adopted him and put him in with u all..... its considered pre-existing and his eye is not insured. EVEN THOUGH NOT ONCE WAS HIS EYE INJURY DUE TO HIS CHERRY EYE. (DOC JUST BEING CAUTIOUS) ... Yani gets excited or dogs get excited on Yani and sometimes he just gets scratched or whether dust got into his eye and he wouldn't open eye so I took him in ..it's left or right eye but that's the only problems hes ever had. ANYONE CAN GET SOMETHING IN THEIR EYES Yani should not be faulted like I said from day 1 .. that is ridiculous part I found. There are dogs that have cherry eyes so bad they have to get surgery. I agree and yes that eye would be a problem eye already excluding is accepted once seen by others...but Yani hasn't. sight BUT YANI'S IS SO TINY U CAN NOT EVEN SEE IT UNLESS u know about it and look for it. I never ever saw that at the shelter and the doc did not catchbat first and admitted to how tiny and unbothersome it is to him. No worries. Not fair that not 1 of his eye issues was a cause because of the cherry eye. I get it you won't pay for cherry eye issues or CHERRY EYE SURGERY ..... but SCRATCHING EYES just like probably all the other animals AND OTHER ITEMS WRONG WITH EYES THAT I DONT EVEN KNOW ABOUT YET BECAUSE U EXCLUDE THE WHOLE EYE NOT RIGHT. Pls look into....i really thinl there was a mistake made here. ThaNk u
Insurer: Nationwide
By: LYDIA