Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Professional, friendly, informative, and easy to deal with. We are happy
We are very happy with your service. Always fair and pays very well with no hassle.
Insurer: Nationwide
By: Linda
I can not rate them highly enough, so easy to work with.
I can not rate ASPCA highly enough. Their customer service team is excellent, the few times I have called with questions they were so pleasant and helpful. Claims are so easy to submit and payments are always prompt. They even covered hydrotherapy which has been so helpful in my dog's recovery. 5 stars all around.
Insurer: ASPCA
By: Ashly
Healthy paws rocks!
My dog ended up having to have a tplo surgery. The claims processing was done so quickly I had the money in my account within 3 days. Filing the claim was extremely easy and quick. They made a very stressful time easier. After his surgery, he had some some complications and they process post claims quickly as well.
Insurer: Healthy Paws
By: Tina
Isn’t your pet worth it to care for him regardless of age?
Spoke with Billy he was polite and informative. Explained everything very well and answered all my questions. I have an 8
Insurer: Trupanion
By: Colleen
Excellent service as always.
Great service:). Always prompt and thorough.
Insurer: Nationwide
By: Jeanine
Excellent
No problems at any time when I call or submit a claim
Insurer: Nationwide
By: Kim
Easy to submit
Easy to submit, was notified when the waiting time was extended and immediately notified when approved.
Insurer: Pets Best
By: Christina
One issue with my claim
One issue with my claim for Leo is that it was delayed because you needed proof of payment instead of just the itemized bill. Makes sense, however the same partial documentation was used for my other cat's claim (went to the vet together) and there was no pushback or request for additional proof of payment and the claim was fulfilled. How does that make sense?? Please be consistent on your requests.
Insurer: Pets Best
By: Jocelin
Very happy
Submitting a claim is easy, the process is relatively quick and their explanations are helpful. I'm very happy with their service and processing of claims. I also appreciate the direct deposit for any reimbursements.
Insurer: Pets Best
By: Grace
I've been recommending
This is actually in regards to multiple claims I filed while for my dog Teddy. Every single claim was processed in a timely manner from the day he was diagnosed about 2 months ago until the day we had to say goodbye to him. You guys covered the cost of his surgery, chemo therapy, acupuncture to help with chemo side effects and I couldn't be more grateful. I've been recommending your company to all of my friends and colleagues. A big thank you to all of you at Pets Best.
Insurer: Pets Best
By: Mahsa