Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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So thankful we had this, even if we did have to wait a bit
Our cat Cindy has never been sick a day in her life until this month when she inexplicably stopped eating and all activity and just slept for about a week. We took her in and while we are extremely relieved that the medications and tests ran have made her her old self again, we got major sticker shock of how much we had to pay upfront for her treatment. I’m so relieved we had Embrace Pet Insurance. Knowing we were covered made it a less stressful time, knowing that we could pay what we needed to get her better without breaking the bank. It probably saved her life. My only issue was that during the process of getting our claims validated, the system said that there was no diagnosis listed on the claims form and they reached out to our vet, which my vet verified they did not; so my vet had to fax over the info and while two of the claims were processed almost right away, I had to email to re-examine the third because it still came up as needing a diagnosis to move forward when the diagnosis when now listed. But once it got reopened it was verified and settled the same day. Thank you Embrace!
Insurer: Embrace
By: Kaley
Holly is doing better...we appreciate our vet and their staff... we are so happy with Nationwide Pet Insurance
Thank for all you do for Holly
Insurer: Nationwide
By: Deborah
Awesome Service
I just wanted to say how impressed I was with the speed of processing my claims and depositing the reimbursement in my checking account. AWESOME SERVICE! I was somewhat reluctant in purchasing insurance but am so glad that I did. Who knew that sixteen months later that Roxie would need surgery? So, so glad that I bought Pets Best, but hoping for no more major injuries! Thanks so much for the great service!
Insurer: Pets Best
By: Cathy
Amazing quality and prompt service
We registered for the 30 free trial offer and it was the best decision we made. Our puppy broke his leg at 7 months old and it has been a painless process with the vet and our ASPCA insurance. Thank you ASPCA!
Insurer: ASPCA
By: Jadira
Great Vet; great insurance! Assurance that I can do what's best for my dog
My vet was very responsive to my concerns, and provided valuable advice which I have followed, to the benefit of my Lady.
Insurer: Nationwide
By: Susannah
Claim payments
The claims process is not a problem, but the length of time to review and pay on a claim is much too long. We were told when we signed up that claim payment was within 2 weeks of the claim. It usually takes a month - sometimes more- to get payment. This issue is what prevents us from recommending Nationwide to other pet owners.
Insurer: Nationwide
By: Joseph
Wouldn't be without it.
It just gives us peace-of-mind knowing that our pet is covered for almost any emergency. Fast and accurate response to our claim is another thing we can count on. Keep up the good work!
Insurer: Nationwide
By: Al
Great service
Our Lilly was spayed and all I did was take the claim form to our vet and they did the rest. Claim was processed in a timely manner and the reimbursement was GREAT. Well worth the premiums and low deductible
Insurer: Nationwide
By: Deborah
I have a happy poodle thanks to Nationwide.
Thanks for your prompt payment of Chloe's two claims. The skin allergy is all better now. She has had rattlesnake aversion training and now with the anti-venom shots she will be well protected. I still keep an eye out for snakes but she learned quickly that they are "bad things" and to stay away.
Insurer: Nationwide
By: Marianne