Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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I love your company.
Your insurance has helped me take care of ChrisC. Thank you so much.
Insurer: Nationwide
By: Samala
Wow, ASPCA has been a blessing when it came to having a dog that had seemed to get one illness after another.
I would recommend ASPCA to anyone with a pet. They have been kind, timely and send out wonderful information/tips on being a pet owner and illnesses that your pet may have.
Insurer: ASPCA
By: Kelly
Prompt handling of claims!
Claims have been handled promptly and smoothly which I very much appreciate.
Insurer: Nationwide
By: Katherina
Fast and easy claims!
I am shocked at how easy claims are to submit and at how fast claims are reviewed and approved. Thank you!
Insurer: Nationwide
By: Abbey
First time user
As a first time user of Pet Insurance I am quite satisfied with the product. We have had 3 visits to the vet recently and the claims process has been a piece of cake.
Insurer: Nationwide
By: Ben
We love Nationwide - great service, great response, most importantly covers our reproductive service & health testing needs!
We've been using Nationwide for approximately 8 months now and have been extremely pleased. We have their top plan which covers 90% of our vet bills/visits and are so grateful we are able to do our wellness/preventative treatments and tests in addition to addressing illness, injuries, issues. The mobile app makes it super easy to submit claims which are often paid within a week! We use several vet clinics and specialists and haven't had an issue receiving payouts for any of them. Our Rottweiler is an active performance dog sport competitor and Grand Champion Show Dog so the main reason we chose Nationwide was that they included our required OFA health testing and reproductive services such as semen collection/freezing as part of our plan. This is super important and the biggest reason we recommend Nationwide to every "dog person" we know. Thank you Nationwide for keeping our pup healthy and our minds at ease that our beloved dog is in great hands no matter who we choose as our care provider.
Insurer: Nationwide
By: Alexandra
Your product and claim submission is quick and easy
I love the Vitus Vet app and the claim submission process. It would be complimentary for the app to provide phone push notifications when claims are in review, complete, and/or ready for reimbursement.
Insurer: Nationwide
By: Matthew
Nationwide pet insurance does what it says it does.
My vets preventive care visit was covered and paid quickly. When my pet was poisoned by something she ate, Nationwide pet insurance covered the emergency care and clinic stay at 90%. It is simple to upload vet bills to Nationwide and reimbursement is made quickly.
Insurer: Nationwide
By: Lannette
Easy to use and there when you need them.
Nationwide has been great with helping with our claims and they respond quickly and fairly. I feel better knowing my pet is safe and I have the ability to take care of them if they get sick. Being unable to help a sick pet because of money is a tough choice that Nationwide helps make easier.
Insurer: Nationwide
By: Jeremy