Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Fast processing claims!
Nationwide takes care of claims very fast! I definitely recommend this insurance to my friends!
Insurer: Nationwide
By: woojeong
I can actually say in one word "Fantastic"!
You have always been great to work with. Great customer service and turnaround time. I appreciate you. Thank you.
Insurer: Nationwide
By: Theresa
Easy claim process!
Claims are super easy to submit, especially using the app. It took a while for my first claim to be processed, but the next two were pretty quick. Once I was due for a claim reimbursement, the check was processed and mailed quickly! So far, I'm very please with everything!
Insurer: Nationwide
By: Katie
Charlie’s Claim
Service was excellent
Insurer: Nationwide
By: Edward
I’m glad to have pet insurane
Really good service
Insurer: Nationwide
By: David
Strict policy review
My pup had diarrhea caused by a bacteria infection prior to policy. This led me to get insurance. Later she stopped eating and after an array of testing was diagnosed with IBD. They didn’t cover anything as they claimed it was a preexisting problem. My vet has the scientific evidence, wrote a letter explaining the different and even tried to call customer support to no avail. They also have fairly low max payout for most treatments so I never really get the full amount of the bills back.
Insurer: Nationwide
By: Kristin
User friendly and helpful pet insurance
My dog recently had a hurt leg/lameness that wouldn’t get better. Thus, I had several vet visits then xrays and meds. Thankfully Nationwide was able to help me with my vet visits during this worrisome time. Filing a claim is so easy and online access and direct deposit is user friendly.
Insurer: Nationwide
By: Rachel
Good and easy to work with
Very easy and responsive
Insurer: Nationwide
By: Matt
Your time is worth nothing
Embrace goes to outrageous extremes to make sure that the claims process is convenient for their employees, by putting all of the burden on their customers. 1. When you file a claim, instead of emailing you after they have processed the claim, Embrace says "Keep an eye on your claim online by logging on to Embrace Claims Portal. We will update the portal as soon as something changes." 2. I scanned and uploaded 7 pages of documents when filing a claim. That should have been enough, but NO: Their website slowly, painfully, displays an image of each page. Then, you have to mark whether the page is a claim form or a diagnosis page. Then, you have to check a box indicating that the scan is precise and easy to read. I didn't give Embrace the lowest possible rating, because there isn't anything wrong with the actual insurance. The problem is the insensitive arrogance of a company that thinks your time is worth nothing.
Insurer: Embrace
By: Allen