Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Impressed
This was our first claim. I was impressed with how quickly the response came. Although we didn't qualify this time, when there are future claims, I appreciate the timely manner in which I can expect a response from Pets Best.
Insurer: Pets Best
By: Keith
Quick and Responsive.
Easy to use claim's process, and informative response explaining coverage.
Insurer: Trupanion
By: Inda
Trupanion - a real blessing for our pet.
Excellent experience. Very professional and prompt responses. We had a darling rescue Beagle mix and started Trupanion insurance as soon as he arrived. It has been a godsend because he developed multiple health issues over his 9 years with us.
Insurer: Trupanion
By: Jane
Fast Service.
I submitted my bill and got an immediate response. Thanks.
Insurer: Trupanion
By: Helen
Consistently quick !
Love the promptness !
Insurer: Trupanion
By: Shelley
Excellent claims processing
Trupanion continues to simplify the claims process every time I have to submit a claim it gets easier and easier! And I am reimbursed within 48 hours! I highly recommend Trupanion it has ensured that I can get the best care for my dog!
Insurer: Trupanion
By: Marie
Great Company!!
Very friendly staff who really seem to care about my mini schnauzer. Great service... always a pleasure to deal with.
Insurer: Trupanion
By: Gary
Very supportive and thoughtful
The woman I spoke to was lovely and very supportive and kind. She was very helpful with her information. It helped to reassure and left me one less thing to worry about. She even sent me a very sweet card letting me know she was thinking about me.
Insurer: Trupanion
By: Nicole