Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Worth every penny!
Outstanding Customer service. Couldn’t be happy with the coverage. Piece of mind❤️
Insurer: Nationwide
By: Jill
Amazing Experience
Unfortunately after only having our puppy a few weeks he was hit by a car and had to spend 4 days in the hospital inclusive of 30 hours of oxygen therapy to ensure there was no respiratory or neorologic damage before having orthopedics assess the fracture in his front right leg , Thankfully he pulled through and his surgery went well and he’s back home with us ! I had had my policy 3 days but was blown away how easy the process was to file a claim and had 90 pct of the 6k vet bill not only covered but direct deposited into my bank account in less than a week ! Customer service was also very empathetic to our ordeal
Insurer: Nationwide
By: Che
Repeat customer
This is my second policy with nationwide. My previous dog has passed away, so I bought a new policy for my puppy. I’m very pleased with the coverage and reimbursement we get when needed.
Insurer: Nationwide
By: Sue
INSURANCE IS SOMETHING YOU BUY BUT NEVER WANT TO USE
VERY EASY TO DEAL WITH AND CLAIMS ARE PROCESSED TIMELY
Insurer: Nationwide
By: MARK
Excellent service and response to questions and claims.
I’ve had Nationwide pet insurance for several years now. I am extremely satisfied with their service, support, response time and claims processing. While no one likes to pay for insurance, we all know it can be necessary. I feel there is a very good value proposition with Nationwide and satisfied with the return on my investment. I would definitely recommend.
Insurer: Nationwide
By: Greg
I love Nationwide Pet Insurance, 10/10
Can’t fault Nationwide Pet Insurance. Great customer service, easy to make a claim and you get everything that Nationwide promises on their policies. I highly recommend this company.
Insurer: Nationwide
By: Vanessa
So glad I signed up for this!
I don't usually leave feedback when reviewing but I really want to share how positive my experience has been with this company. First off, it's cheap when you compare what an emergency would cost if something happened. Even without an emergency, one trip to the vet usually takes care of the deductible, so everything after that is covered with a 90% reimbursement! 90% is amazing. That's almost all of it. I don't hesitate when Bella needs to get checked for something, and before I would put it off as long as possible because of the cost (we just couldn't afford it)... knowing we will be reimbursed makes it so much easier. Her skin is being treated the right way now. Without insurance, we would still be treating based on cost instead of quality. There is also an app called VitusVet where you can submit claims electronically, which decreases the reimbursement time tremendously. We get reimbursed within a week using the app. Love this company!
Insurer: Nationwide
By: Michelle
Nationwide is always there for me and Ivy!
Nationwide is absolutely the best there is I wish I could tell every pet owner.
Insurer: Nationwide
By: Susan
Reassuring to know Nationwide has our dogs backs (and fronts and sides)
I’m not one to take our dogs Otis and Kaspar to the Vet for every little minor mishap or illness, so when I do, it’s reassuring to know they’ll get the special care they need without breaking the bank. Easy to claim, easy to receive, and every customer service experience I have had in our 8 years with Nationwide warrants a rating of “10.”
Insurer: Nationwide
By: Kirk