Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Fabulous
So easy, so worth it, and LOVE the personalized communication and excellent follow up and notifications
Insurer: Nationwide
By: Teri
Nationwide Pet Insurance Rocks!
Thank you for your efficient and speedy claims process following Cody's surgery. That unexpected expense burden was lessened with the ease and expediency of your service. We're happy to report that Cody is back to his rambunctious self, just as a 16-month old Golden Retriever should be.
Insurer: Nationwide
By: Colleen
Great value with excellent service!
I highly recommend Nationwide Pet Insurance. There are a good value with excellent customer service. Easy to file claims!
Insurer: Nationwide
By: Eniko
Peace of mind
Easy to work with... peace of mind for us as pet owners of these little adventurous pups... service & quality exceptional... Thank you 😊
Insurer: Nationwide
By: Karina
Great
Very happy with the insurance always there for me an milo. Always checking to see how milo is doing when he is sick
Insurer: Hartville
By: Sheila
Pet insurance was a great decision for our older cat
After going through some health problems, and large vet bills, we decided to get pet insurance for our 11 year old cat. ASPCA has been great at responding to and completing claims we've submitted for our cat after each vet visit.
Insurer: ASPCA
By: Natalie
Easy Claims and Compassionate Service
It is so easy to submit a claim online. I submitted 3 separate claims recently for my dog Gracie, for when she visited the vet, stayed at the animal hospital, and ultimately had to be put to sleep. It was such a relief that the claim submission process was so straightforward and easily accessible, because at the time I felt too emotionally distraught to handle much “business.” Also, I didn’t expect to get a note from them expressing condolences for Gracie. That was really lovely.
Insurer: Embrace
By: Melissa
Claims process is stress free and easy
Customer Reps are the best, very caring and understanding. The entire process is very easy which is what you need during times when your pet is ill.
Insurer: Trupanion
By: BONNIE
Off To A Great Start
I had a policy several years ago and more recently purchased one on my Black Lab, Bella. I noticed a significant difference in customer service since my original policy. My first few claims have gone through seamlessly, without questioning and dispute. I even received a follow-up call to see how Bella was doing after surgery. Of course the person also asked if I'd write a review, but that's business. Processing and reimbursement were prompt. I hope this continues. At this point, I would highly recommend using them.
Insurer: ASPCA
By: Maryanne
We are so happy that we chose Nationwide for our dog, they are the best!
Nationwide has provided the best possible coverage for our dog. We chose a wellness plan because we wanted no worries about anything she needed or might need in her lifetime. Nationwide responds quickly to claims and the speed at which they are processed is great. I have recommended Nationwide to many people, solicited or not😄
Insurer: Nationwide
By: Christina