Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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I highly recommend ASPCA for your Pet!
I've had pet insurance for my dogs for years. I switched to ASPCA a few years back after our other insurance company raised our rates. ASPCA has great rates, great customer service and reimburses our claims quickly. I highly recommend ASPCA for pet insurance...almost all dogs and cats will unfortunately need medical care at some point. Our dog Rex was diagnosed with Bronchitis. His medication costs over $400 monthly. Having ASPCA cover 90% of this cost has been a blessing.
Insurer: ASPCA
By: Brad
a very concerned staff
pleasure to work with everyone
Insurer: Nationwide
By: Neal
Excellent customer service!
It's comforting to know we are able to provide the care we need for Holly and be reimbursed for some of our expense. We previously had pets that became very ill and the expenses were outrageous. The communication we receive whenever we call Nationwide is courteous and informative. In these days of a lot of companies lacking in good customer service, we really appreciate Nationwide.
Insurer: Nationwide
By: Debbie
Great insurance but pricey
This is good pet insurance. But I am paying good money for it. The second year premium went up so drastically but I am staying with the policy since I’m told it is locked in for 3 years. Customer service is very good especially Nancy L.
Insurer: Nationwide
By: Linda
Nationwide is the best from the VetHelpLine to their fast claims and ease of use.
I am blown away by the ease of use for claims. The app makes it easy to submit claims and very quick turnaround time. In addition, we used the VetHelpLine when our dog hurt his paw. They were so kind and helpful. Even called to check on him. I could not be happier with my choice of pet insurance for our Tomahawk.
Insurer: Nationwide
By: Jessica
I've had a wonderful experience with Nationwide Pet Insurance
My pup was diagnosed with cancer last year so we have had quite a few bills over the past year. Nationwide has made it very easy to submit claims and the Customer Service team has been Amazing every time I have called with questions! I also absolutely love that email submission for claims is now available- extremely quick service. I recommend this to anyone I know that gets a new pet and how wonderful it's been over the many hurdles we've had over the years.
Insurer: Nationwide
By: Ali
Nationwide has been our saving grace.
Our experience with VPI/Nationwide has been incredible. We have ran into several instances where our dog has become ill and we have always felt confident in doing what is best for his health because we are hopeful that our coverage will take care of us. It has always pulled through so we are firm believers in investing here and recommend Nationwide at every chance we get.
Insurer: Nationwide
By: Lisa
Fast & easy!
I can’t say enough good things about pet insurance - it is literally a life saver. To be able to give my babies everything they need without the financial worry is priceless. I take the time to understand my policy and the involved procedures, so have no issues. I was also so happy about how fast Leo’s claim’s got processed this time - the turnaround time has decreased dramatically and that is an enormous relief. Thank you nationwide! Leo is feeling and doing great now!
Insurer: Nationwide
By: Megan
Excellent customer service to questions, claims etc
We are so thankful we have you guys because you have made this stressful situation regarding my bentley’s Health more at ease so we can focus on him instead of our bills. I’m amazed how fast you guys processed our claims without issues. Our family thanks you for caring so much about our baby.
Insurer: Nationwide
By: Esther
Nationwide made the claims process painless & easy
This is the first pet that I’ve submitted claims on and I’m so glad that I selected coverage with Nationwide. It was very easy to submit my claim online and the turnaround was timely. The coverage is excellent.
Insurer: Nationwide
By: Margo