Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Great Coverage, Easy to Use - Such a comfort
I've had Nationwide Pet Insurance for our 4 dogs for many years (over 10) and the customer service, the coverage, the ease of use is wonderful. Knowing that I have this coverage is comforting. Our pets are our children and just like human children, they should have health insurance. Everyone needs health insurance! - Nationwide also covers a portion of vaccines and preventatives, like hearthworm and flea meds. I recommend Nationwide for everyone's pets
Insurer: Nationwide
By: Rob
Nationwide is SLOW TO REIMBURSE
The one time i called customer service he was GREAT. Although, i think their reimbursements could be a bit speedier!!!!
Insurer: Nationwide
By: Carol
Love my pet insurance
Excellent service and support for my dog.
Insurer: Nationwide
By: Leslie
Best pet insurance
I have been so happy with this insurance. I have 2 dogs and it has been great. They are so fats at reimbursement. I would recommend to anyone.
Insurer: Healthy Paws
By: Pam
Awesome
Nationwide has been great, thank you for easy, and quick response,
Insurer: Nationwide
By: Diane
Couldn't ask for better service
We appreciate the prompt follow though and resolution of claims. We also appreciate that you check in and ask about Zeke's recovery. I wish my human health insurance was as efficient and caring as Nationwide Pet Insurance.
Insurer: Nationwide
By: Colleen
Kept me informed
They notified me about the large number of claims they had and was trying to process mine as fast as possible.
Insurer: Pets Best
By: Nicole
Pleased with service
The mobile app made it very quick and easy to upload the invoice and receipts to file the claim. Very fast response from Pets Best throughout the process. I am extremely pleased with the service and professionalism of the customer service.
Insurer: Pets Best
By: Tamara
Communicative
Your online portal makes it very easy to upload a claim. You send an email that it's received. You send an email apologizing when it takes longer than normal to process. You send an email when the claim is completed. Even when denied, the explanation in the PDF is easy to understand. You are WAY better than Embrace and I keep telling them that. We had to move two pets from Pets Best because their premiums skyrocketed from 2018 to 2019.
Insurer: Pets Best
By: Scott
Recommend to anyone
This Insurance provider has been the BEST to work with. Easy to file claims, quick responses and just very easy process. I will recommend this to anyone looking for Pet's Insurance. Thank you for your excellent service.
Insurer: Pets Best
By: Patricia