Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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My representative was amazing!
My issue was resolved on the call! I picked the wrong button last question and don't know how to go back! My representative was amazing!
Insurer: Pets Best
By: Vanessa
Best company
You make timely decisions, have always been responsive and fair. I have 4 other pets and you are the Best Company I insure my pets with. Thank you!
Insurer: Pets Best
By: Alina
Easy process
My pup had a visit to the vet because she wasn't feeling well and I submitted the claim to go towards my deductible. It's such an easy process even someone who is not tech savvy could do it. They respond to let you know it was received and they also keep you informed of it is taking longer then expected to process. Which I have found it still to be within the timeframe they give.
Insurer: Pets Best
By: Jennifer
Handled quickly
Handled quickly as in the past. Thank you.
Insurer: Pets Best
By: Kim
Easy to file claims online
I found the claims filing process to be very easy to complete online, and Pets Best responded via email very quickly.
Insurer: Pets Best
By: Karen
Best company
You make timely decisions, have always been responsive and fair. I have 4 other pets and you are the Best Company I insure my pets with. Thank you!
Insurer: Pets Best
By: Alina
Easy to file claims online
I found the claims filing process to be very easy to complete online, and Pets Best responded via email very quickly.
Insurer: Pets Best
By: Karen
Trusty Protection
I have had very pleasant experiences.
Insurer: Trupanion
By: Denise
Amazing service
I love it. The system is friendly user, easy and very fast. Trupanion is a better option.
Insurer: Trupanion
By: Miosotis
Rapid claim processing; responsive staff
My claim was processed quickly and professionally. When I had questions, employees answered them promptly. Many people have told me that pet insurance is a rip-off. Perhaps most of the plans are, but not Trupanion. This has been money well spent.
Insurer: Trupanion
By: Lynne