Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Typical Insurance
Do not. Repeat, DO NOT use these people. I registered my pup and received a month of the free insurance. I had planned on keeping the insurance. I was sent an email asking me to validate the policy. I did. Unfortunately, my pup got ill a week or so later. After 3 weeks of vets and treatment I was going to use the policy. I called and they said the policy was not activated. I explained what I had done when I got the email. “Sorry, policy was not activated.” I venture a guess that every policy is not activated if you actually call to use it. I venture that this is just a ploy so they can get out of the policy. Anyway. I will not be using this company. As is most insurance companies they simply want your money and do whatever they can to never pay for the services you think you have. Companies will use anything, even your love of your pets, to try and get your money for nothing. AKC pet insurance just lost a customer.
Insurer: AKC
By: Chris
Nationwide has always provided great service to me and my dog Callie
I find that Nationwide provides a fast and easy return on my claims and have been very happy with the company
Insurer: Nationwide
By: Sharon
I have been very pleased with my Embrace experience! Easy & customer friendly!
I have been very pleased with my Embrace experience! Easy & customer friendly!
Insurer: Embrace
By: Jenna
outstanding service
Pet insurance has been for us a very good investment. They have provided excellent service.
Insurer: Nationwide
By: David
Thank you
Thank you! Our poor frenchie has had just about everything one can imagine go wrong in her first year. Food allergies, seasonal allergies, UTI, respiratory issues, ear infection. ASPCA has been amazing, covered every claim and the process has been super smooth and efficient. We couldn’t be happier with the service provided.
Insurer: ASPCA
By: L.
My dog was just sick
My dog fell sick and needed emergency care. The claim was not paid timely and resulted in pre-existing conditions on policy due to my dog throwing up prior to insurance due to oral medication. Threw up within an hour of dosage. when appealed, the claim was paid however there is now a condition of systemic allergic reaction. My dog was never diagnosed with allergies or gastrointestinal issues prior to coverage. Just really not understanding those disclosures.
Insurer: Nationwide
By: Mary
Easiest Insurance ever!
I took Kona in for her regular vaccinations that she was due for. I submitted my claim online, but I was thinking it would just go towards my deductible and I was very surprised when I received my reimbursement in my checking account days later. It was fast, efficient and the easiest time I have ever had filing an insurance claim. Thank you!
Insurer: Nationwide
By: Timothy
Wonderful Company
I highly recommend Nationwide for pet insurance. Their plan material is clearly written, their customer care reps are fabulous and knowledgeable, and when I have filed claims when my dog has been ill, they have always immediately acknowledged receipt of the claim and paid promptly. Personally, I believe having pet insurance is a must and this is the company to enroll with
Insurer: Nationwide
By: Monique
Very prompt efficient service
This recent time my doggie was in the cut hospital was extremely stressful as she needed surgery. ASPCA made it 10 more easier to get through this process as the claim was processed quickly so that I could pay my bills.
Insurer: ASPCA
By: Tia
Great people
Everyone I have ever spoken to here have been wonderful
Insurer: Nationwide
By: John