Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
Other Categories
I'm very pleased with Nationwide.
I am very pleased with Nationwide and the ease of submitting claims. Also the communication I receive via email. I wish more vet treatments would be covered and less treatments denied. Thanks.
Insurer: Nationwide
By: Myrna
Recommend Nationwide Pet Insurance because it is so worth it.
I am very happy with Nationwide Pet Insurance. We have had this insurance since my dog was a puppy and he is now 9 years old. We have not had any problems with them. Thank you for such great service.
Insurer: Nationwide
By: Sheila
I have never had an issue with reimbursements on claims that I have submitted.
I would recommend this insurance for all pet owners. I have never had an issue with claims or any problems when I called with questions. Customer service representatives are very friendly and helpful. Keep up the good work.
Insurer: Nationwide
By: Kathleen
Pleased
We have had Nationwide Pet insurance coverage for all of our boxers going back over 15 years and they have never let us down. I’m truly impressed with the turnaround time & option for electronic payments!!
Insurer: Nationwide
By: Dawn
Filing a claim with Nationwide pet insurance is hassle free.
Filing a claim with Nationwide is easy. I received my check in a reasonable amount of time. Customer service is excellent. The staff are friendly, courteous and knowledgeable.
Insurer: Nationwide
By: Mary
Nationwide is helping me keep my dogs healthy and is easy to work with.
Nationwide is the. best pet insurance I have ever experienced. Nationwide pays promptly and pays fully on claims. I appreciate the customer service support as well.
Insurer: Nationwide
By: Sharon
Fast, friendly, concerned service
We have had this insurance for a number of years going through several of our working dogs. They have always been concerned and have paid our claims very quickly. Something that I feel is important when you are dealing with a sick animal that you are terribly worried about
Insurer: Hartville
By: Kathleen
Very happy with your company
I really appreciate your e-mail showing your concern for my Granddog Iris! She has had a rough last month but is doing fine. I have been so happy with your company, ease of claims, amount covered etc.
Insurer: Nationwide
By: Lynne
Thanks for being there for us
dealing with my second golden retriever in 8 months with life threatening cancer issues; lost Augie back in late December and now recovering from surgery with River who was diagnosed with hemangiosarcoma and will have to undergo chemo- he us almost 7 yrs old. It relieves a good amount of stress knowing that Pets Best will help us out substantially with the costs that we will continue to incur with these tough situations .. Thanks for being there for us— you are much appreciated and I always let people with pets know about you!
Insurer: Pets Best
By: Glenn