Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Claims for Pixie Dust
Trupanion has never failed me. Whenever I submit a claim I receive a confirmation they have it and are working on it. Normally within 24 days I receive the results and a day or so later I receive a deposit in my bank account. Fantastic customer service!
Insurer: Trupanion
By: Ruth
Lily's claim review
Great response in handling this claim
Insurer: Trupanion
By: Peggy
Consistently responsive!
You folks are so incredibly responsive to any insurance claim I submit.. or when my Vet submits in our behalf!
Insurer: Trupanion
By: Jane
So easy and fast!
So easy and fast! Best company to work with ever!!
Insurer: Trupanion
By: Kelly
Pet Mother to our sweet Shiba Inu Takara
Trupanion has always been exceptional! Very reliable and incredibly efficient at processing my pets claims. I always recommend Trupanion to all of my friends and clients!!Thank you for taking such good care of our pets!!
Insurer: Trupanion
By: Phyllis
Kidney Disease
Trupanion were extremely helpful in sorting through all our invoices from our vet. Working out what was covered and what was not. Great explanation and a speedy resolve. We would definitely recommend Trupanion.
Insurer: Trupanion
By: Steve
Easy Process
Always an easy process to file a claim with quick response from Trupanion.
Insurer: Trupanion
By: Leslie
Service
Professional and courteous.
Insurer: Trupanion
By: Richard
Quick and Easy
My vet actually initiated it, and it went very smoothly and quickly. Thanks for setting it up so that I am not filling out paperwork and sending it in and that my vet can start the process.
Insurer: Trupanion
By: Christi
Great insurance company!
Our dog had major emergency surgery, which was an expensive and unexpected expense. The insurance claim process with Trupanion was very easy, and we got reimbursed according to our insurance plan without any issues.
Insurer: Trupanion
By: Victor