Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Excellent service
Excellent quick service!
Insurer: Hartville
By: Emily
I was very pleased with claims processing
very good service
Insurer: Nationwide
By: Michael
Nationwide saved my dogs life
Nationwide has been fantastic. My dog needed exploratory surgery for a possible obstruction and my Nationwide coverage gave me the confidence to make the decision to go for it. A very good thing I did, because his intestine had already ruptured and had we waited any longer he would have died. Thank you for your hassle-free claim approval. You have earned a customer for life.
Insurer: Nationwide
By: Eric
Every pet owner should have Nationwide on their side
Nationwide has consistently taken away much of the stress associated with our dog's injuries and surgeries. Our 6 year old English Staff has unfortunately had 3 major surgeries. These are gutwrenching and the surgery and recovery takes a toll on our whole family. But knowing we have Nationwide pet insurance takes a huge stress off our shoulders. I recommend Nationwide loudly and proudly to every dog owner in our circle.
Insurer: Nationwide
By: Erik
Don't think twice - go with these guys
I love healthy paws - submitting claims is impossibly easy, they're on it, and they have really come through for me. My senior doxie has had health many health issues this year and Healthy Paws insurance saved me. I elected for the 80% coverage for both my doxies and it has more than paid for itself... they give a discount if more than 1 pet is covered. So very satisfied!
Insurer: Healthy Paws
By: Pam
Claims Process Sucks
Really poor instructions and communications around the claims process and information needed, especially when it comes to provision of medical records. It took me several weeks and multiple calls to get my initial claim processed correctly.
Insurer: Nationwide
By: Laurie
Easy claims submission and good coverage
Our dog got attacked by another dog and had severe injuries that required surgery and rehab. Filing claims with Nationwide has been simple because we can just upload receipts and treatment notes to an email and submit electronically. Also, we've been pleased by how much has been covered - ER visit, surgery, rehab, meds - such a help because it adds. up. We are grateful to have this coverage.
Insurer: Nationwide
By: Ann
efficient and friendly
All of my questions and concerned are answered by friendly and knowledgable people. The claims process could not be easier with the app. Take pictures of my recipients/documentation, submit, then accept payment. A few business days later the money transferred to my bank account.
Insurer: Nationwide
By: Maricella
Very impressed
We had just had a year long struggle with our home owners insurance that had finally settled. Then my dog tears his CCL and requires TPLO surgery. I dreaded the claim process and geared up for the “inevitable” fight. I was so pleasantly surprised when we got an email notice within 7 days that our claim had been approved and our check arrived 2 days later. That is how insurance is supposed to work! I also thought the personalized email asking about how my dog was doing was a great touch. Highly recommend Healthy Paws!
Insurer: Healthy Paws
By: Tracey
No problems at all. It's been great this far.
Claims have been super easy. Coverage seems to be good.
Insurer: Nationwide
By: Melissa