Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Wondering if it’s worth it
I recently went through a months-long process of getting reimbursed for my dog’s treatment and I still don’t understand why it got so complicated. Nationwide requested the last year of medical records for my dog, and when I submitted the records as instructed they opened a new claim as if I was requesting benefits for those visits. In the end I had several claims denied due to insufficient information, meanwhile I had provided all documents available to me and Nationwide claimed they had tried to reach out to my vet for more info without success. When I asked my vet’s office they said they had not been contacted, but contacted Nationwide themselves and were able to help me get the whole thing sorted out. However, as a result I believe Nationwide added additional preexisting conditions for my dog which I believe were a mistake, and now I have to put time and effort into sorting that out. I have been very frustrated with my Nationwide pet insurance experience so far.
Insurer: Nationwide
By: Derek
So fortunate to have found nationwide pet insurance
I've never had a pet before and I had NO idea how $ it was. Nationwide is the only way I am able to keep him- I could not afford 100% of vet visits out of pocket. I am also so thankful for a SUPER easy claim process, and (so far) helpful customer service), AND that it's payroll deductible. AND helps cover WELLNESS costs!
Insurer: Nationwide
By: Ashley
Very pleased with the policy and service
Very pleased with the policy and very pleased with the service. Everything appears to be taken care of in a timely manner.
Insurer: Nationwide
By: David
Your company is extremely responsive with claims.
I have four dogs currently insured by Nationwide.. We have been completely satisfied and very much appreciate your concerns about their health and how our claims are handled.
Insurer: Nationwide
By: Beryl
Having such a good pet insurance gives me ease of mind when taking Alfie to the vet.
Nationwide was recommended to me by a coworker and I am so glad I chose this company for my pet insurance. It is easy to file a claim and I receive timely reimbursement. Not having to worry about vet costs makes me a very happy pet owner.
Insurer: Nationwide
By: Nikki
So easy to set-up and file claims - super fast customer service in processing claims!
Nationwide Pet insurance has been awesome. Set-up was easy and filing claims takes a matter of seconds. The claims are processed super fast and with a detailed explanation leaving you with no questions - all is easily understood!
Insurer: Nationwide
By: LB
Great Program for Pet Owners
Great Program. Nationwide does a great job at making the claims process easy and provides a wide range of coverage. Would recommend to pet owners.
Insurer: Nationwide
By: Ryan
Healthy Paws Insurance was easy to work with and followed through with all claims and paid what was agreed upon.
Healthy Paws Insurance was easy to work with and followed through with all claims and paid what was agreed upon. I spoke with their representatives and found them to helpful and easy to talk too.
Insurer: Healthy Paws
By: Terrence
Excellent Service
We had a prior insurance company that one day stopped writing insurance in Florida. After some research and consultation with USAA, we found Embrace which is a referral. While every insurance company has issues, we have been very happy with the speed of processing and the extend of coverage. While we hope we won't need to hit the limits of the policy, we have peace of mind.
Insurer: Embrace
By: Frank
Best thing I ever did for my dog
We got our yellow lab mix at 4 months. Right around that time, my sister-in-law got her own black lab mix, who went on to eat a sock and require surgery within weeks of adoption. I decided right then to get insurance for Cooper through Healthy Paws. I kid you not, I feel HAPPY every month when I see that charge hit my credit card because the support we've received from Healthy Paws has been unbelievable. They've paid for Cooper's numerous dietary indiscretions (really numerous!), the discovery and treatment of his hip dysplasia, and even the root canals he needed for his excessively worn-down canines (from too much playing ball with sandy toys, we guess). Every time I file a claim I think, "this is it, they'll cancel us" and instead I get a check and a friendly email from them inquiring about Cooper's recovery. I have been in the vet's waiting room so many times listening to tearful owners wrestle with painful decisions because of affordability. Healthy Paws takes that out of the equation and you can get care for your pet like the family member he or she is. Buy this insurance, and I hope you have better luck with your dog's health than we have, but you'll be grateful to have them backing you.
Insurer: Healthy Paws
By: Libby