Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Super easy
Super easy to do easy to understand why your refund I just wish you would send emails every time the claim goes to the next stage but otherwise 10/10 would recommend
Insurer: Pets Best
By: Michael
First time
We have been with pets best for a few years and never had a claim. Unsure of how to file I called and asked. I was emailed full simple instructions to file. It was taken care of very quickly.
Insurer: Pets Best
By: Ruth
Compassion
When all was said and done, I had to let my beloved cat go. I eventually submitted the vet bills. Once everything was processed, I was going to make the sad call to cancel the insurance. When I received the statement for the last charge, Pets Best acknowledged the passing of my pet. I was also informed that they had cancelled the policy. I appreciated this so much. Compassion is part of their service and eased a little of my journey through grief. When the time comes to open my heart and home to another pet, I'll use Pets Best again.
Insurer: Pets Best
By: Carin
Great Insurance
I have two puppies. One puppy is mischievous and always in to everything. We have had to go to the veterinarian multiple times. When I submitted the bills to the insurance company, they kept me informed of the process and were prompt paying the bills.
Insurer: Pets Best
By: Debra
Your customer service folks are friendly and helpful
Keep up good service
Insurer: Nationwide
By: Lynn
Flawless Experience
I have nothing but praise in regards to all my interactions with FiGO. I only wish they covered humans!
Insurer: Figo
By: Craig
Aspca has got my back...and Bijou's heart
Bijou was all of 8 when she was diagnosed with a moderate heart murmur. One of those unfortunate age related issues. Bijou remains a sunny sweet and very active girl still logging championships at national Jack Russell Terrier trials. My claims for Bijou's meds are processed very quickly and I find the refund of fees are credited back to my checking account generally see to appear within 10 days of filing the claim. I left ASPCA for a short time and got coverage with another company and it was the worst mistake I ever made. I am happy to be back
Insurer: ASPCA
By: Desiree
Fast payment after receipt email
Our service with Nationwide was prompt. Very professional staff.
Insurer: Nationwide
By: Cynthia
Horrible reimbursement wait times
The claims take 30-45 days to complete. The hold time are horrible. When the time frame says 2 weeks when making a claim. Very misleading. My basset has a horrible accident and bills reached 3,000 in just one month. My credit bill of $3,000 is due and I have no money to pay the bill Don’t go with this pet Insur.
Insurer: Pets Best
By: Tammy