Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Love nationwide pet insurance
I am so happy we went with nationwide for our pet insurance. Service is quick!
Insurer: Nationwide
By: Elizabeth
The best pet insurance you could ever get for your pet!
I have never had a problem with a claim, a question or concern while doing a claim or questions I may have had during the renewal. Everyone has always been so kind and answered all my questions. I am so glad I chose Nationwide for all 4 of my pets, I have been with them over 12 years now!
Insurer: Nationwide
By: LISA
Quick, easy, and stress-free.
I am extremely happy that I chose Healthy Paws Pet Insurance. I have my first puppy, Poppy, and she likes to eat everything! Well, she ate a piece of toy and needed to get an endoscopy to remove it. After everything settled, I filed my claim online which was very easy. They quickly informed me what information I needed to supply them. And right after getting that information, my claim was processed and got the check right away. I was very impressed. It was such a stress-free experience. Thank you.
Insurer: Healthy Paws
By: Mandi
Excellent! This company is great
I highly recommend this pet insurance company. The claim process is so simple, they don’t ask for tons of paperwork, cover everything I have submitted, and I am reimbursed straight to my bank account in less than a week. My lab was recently really sick and they even personally emailed me to see how she was doing. On top of a great insurance company, they are very thoughtful and hands on!
Insurer: Healthy Paws
By: Kara
Great service and responsiveness!
Great service!
Insurer: Nationwide
By: Kevin
Love Pets Best
I am very happy with Pets Best. The ease of filing a claim, the excellent customer service and quick payouts when eligible. It gives me peace of mind when it comes to my pets!
Insurer: Pets Best
By: Danielle
The whole process was very easy, but needs improvement with creating an account.
The whole process was very easy and fast. My only recommendation would be with the login process to create the account. I tried multiple times to create my account and it would say that my email was already associated with an account. And WOULD not let me make an account. So I had to call and get the password reset. Then that finally worked.
Insurer: Prudent Pet
By: Krissy
A great insurance company
We were encouraged by a neighbor of our son to look into purchasing pet insurance for our three year old standard poodle and suggested Healthy Paws. We were very happy that we did take the advice as our litttle girl needed ACL surgery about a year later and then the other rear ACL needed surgery about a year later. Both claims to Health Paws went in and paid without a hitch. We couldn't be happier.
Insurer: Healthy Paws
By: John
Excellent Pet insurance
This is the best pet insurance company! The claims are easy and processed quickly. I highly recommend this company!!
Insurer: Figo
By: James
Top notch service
My Saint Jebediah went through amputation of his left hind leg following diagnosis of osteosarcoma. I have made many calls to Trupanion over the past 2 weeks. There is more to come buy I can say with no hesitation that the folks there are not only helpful but knowledgeable and very caring. I want to especially mention Stephanie who took a personal interest in Jebbie. I could tell she really cared. As for coverage, the company has been great and once they get past the initial qualifying has been speedy as well. I don't know what I would have done without them.
Insurer: Trupanion
By: Frank