Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
Other Categories
They have always been extremely helpful.
Because they have always been extremely helpful.
Insurer: Trupanion Canada
By: Judie
Stressful & very timely getting approved
I found it stressful as my "paw print" apparently still wasn't green after almost 4 months after 1st acquiring insurance. I was asked MULTIPLE times to send records which had already been sent every time it was requested. My dog was very sick and we did expensive diagnostic testing to help with diagnosis and I was unsure if Trupanion was going to cover any. After many phone calls he was finally approved, I was grateful, but having insurance certainly did not reduce my stress like advertised, if anything it was more stressful wondering if Trupanion would come through for us.
Insurer: Trupanion Canada
By: Mary
Always a great experience working with Trupanion.
Always a great experience working with Trupanion. Don't change a thing please!!!
Insurer: Trupanion Canada
By: Eileen
Always an exceptional experience.
Have always had a clear understanding of the insurance policy for our Oliver and have had nothing but excellent experiences dealing with Trupanion. Explanation of claims is first rate as is the length of time that it takes to receive a cheque from initiation of the claim. Keep up the good work!
Insurer: Trupanion Canada
By: Dawn
Easy, no extra steps.
I didn't have to do anything, it was all automated and easy.
Insurer: Trupanion Canada
By: Anna
Happy
I have recommended a couple of friends already and they took the insurance. I love you guys, pet insurance has helped us a lot and the service is excellent
Insurer: Trupanion Canada
By: Debbie
Trupanion - Five Stars
Knowing Trupanion is always there for us is a such a stress reliever! The claim was filed by and paid to veterinary hospital directly within minutes, a wonderful experience. It is so convenient
Insurer: Trupanion Canada
By: Donald
Kitty Cat Tail in the Door
My cat got his tail caught in an interior door'? caused a longitudinal laceration mid-tail. I was in tears!! Took him to the vet, paid out-of-pocket and the vet office sent my claim to Trupanion. Almost an immediate response along with an email hoping that my cat was doing ok. Very prompt and caring'? I highly recommend Trupanion insurance!
Insurer: Trupanion Canada
By: Linda
Trupanion really cares!
Thankfully, I didn't need to use Trupanion much over the 9 years I had my senior Westie. But the few times I did, Trupanion's customer service was gold standard! I was always treated respectfully & felt that the care representative really cared about what was happening with Chris, my dog. At the end of Chris' life, I incurred a large bill. Trupanion's claim process for this was simple & expedient. I felt cared for when having to do business while grieving. I can't say enough positive things about Trupanion & will continue to recommend them to fellow pet owners!
Insurer: Trupanion Canada
By: Shelley
A great company!
Trupanion has helped me look after my dogs for many years, great service, great company.
Insurer: Trupanion Canada
By: Angie