Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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Pleasantly pleased.
As long as people understand what Trupanion's covers before they buy it they will love it. I have never had a problem collecting what is covered and in a timely fashion.
Insurer: Trupanion Canada
By: Donna
Great service
As usual great service. The are the best in dog care
Insurer: Trupanion Canada
By: Wayne
Chantel was very helpful.
Chantel was very helpful. She answered all my concerns.
Insurer: Trupanion Canada
By: Barbara
Exemplary service every time!
I can honestly say I have had nothing but positive experiences with Trupanion. We have had Trupanion for many years and honestly, we have never really had to file but 1-2 claims until the last few months. Our dog, Rudy, was diagnosed with cancer back in June and thanks to Trupanion, we have been able to provide Rudy with medical treatments that simply may not have been possible without going into major debt. Trupanion has been our lifesaver and we can't thank you enough!!!! Every time I call, I am able to speak to the sweetest representatives!!!! Thank you all for all you do! Amy Wood
Insurer: Trupanion Canada
By: Amy
Great Service!!
I have already recommended Trupanion to several friends and family. They process claims very quickly and the agents have been very helpful and cordial
Insurer: Trupanion Canada
By: Shari
Great service from a great company
I have always found Trupanion to be prompt professional and friendly in replying to my claims.
Insurer: Trupanion Canada
By: Reginald
Trupanion for life!!
I have been telling everyone how wonderful Trupanion was during this most difficult and heartbreaking experience of losing our beloved pup. I expected push back but received daily updates and lovely messages of support, and finally condolences. I will definitely go with Trupanion with our next pup. Thank you so very much from our entire family, to the Trupanion family??????
Insurer: Trupanion Canada
By: Carole
Great service
My vet contacted trupanion on a recent vet visit for my dog. Everything was great!
Insurer: Trupanion Canada
By: Pam
Professional and efficient service
Professional and efficient service
Insurer: Trupanion Canada
By: Traci
The Best.
Trupanion has been nothing but professional in all my contact with them. I would absolutely recommend them to anyone seeking insurance.
Insurer: Trupanion Canada
By: Paul