Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
74,890 total
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Great service.
Great service. Quick resolve
Insurer: Trupanion
By: Arlene
Happy Pet Owner
Always prompt and professional
Insurer: Trupanion
By: Steven
Several friends have Trupanion and when their dogs needed expensive care you immediately reimbursed them.
Several friends have Trupanion and when their dogs needed expensive care, you immediately reimbursed them. Plus, customer service only nice. Hopefully, my dog will NEVER need expensive care; but nice to know I can count on you
Insurer: Trupanion
By: Joel
Trupanion has had consistently excellent customer service that is always friendly helpful and efficient.
Trupanion has had consistently excellent customer service that is always friendly, helpful, and efficient.
Insurer: Trupanion
By: Shane
Excellent pet policy!!!
Just to let you know, my experince it's excellent and since a while more excellence woth trupanion express. I practically mentioned you and the policy, 3 times in the week. Inclusive I show the people invoices and how to fill the application. Thanks a lot!!
Insurer: Trupanion
By: Yasmin
Excellent service and friendly rep who solved my problem quickly.
Excellent service and friendly rep who solved my problem quickly.
Insurer: Trupanion Canada
By: Ceri
Not only will I not refer anyone I will to the best of my ability let everyone within my social media groups know of the horrendous experience I have received from this company.
Not only will I not refer anyone, I will to the best of my ability let everyone within my social media groups know of the horrendous experience I have received from this company. For reference please see the email send titled the rejected claim.
Insurer: Trupanion Canada
By: Samuel
Why Trupanion?
It assuring to know that Trupanion has my Dog's back when he needs Veterinary care, it's one less worry for me. Speaking with your support people is always a pleasure as they are friendly and really seem to want to help.
Insurer: Trupanion Canada
By: Logan
Friendly empathetic
Friendly, empathetic
Insurer: Trupanion Canada
By: Myra