Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
74,890 total
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Great experience from day 1 (actually, 1 year old) to now. Grateful.
We went with Trupanion when our sweet Labradoodle came home, based on a recommendation. Trupanion staff has always been understanding and supportive when an issue arose, and we are always happy to recommend the company to friends and acquaintances. We are grateful.
Insurer: Trupanion
By: Pablo
Healthy Paws is the Best!
Healthy Paws is a wonderful insurance company. The premiums are very reasonable, but expect them to go up slightly every year. They make the process of submitting a claim quick and easy. My dog had emergency surgery and ended up hospitalized for many days after as she did not recover well. They reviewed and covered everything that was supposed to be covered by my policy without any hold ups or having to call and argue about coverage. They upstanding and I couldn't be happier with my experience. Thank you Healthy Paws, for letting us focus on our sweet pup during a very scary time!
Insurer: Healthy Paws
By: Erica
Excellent Insurance
Our dogs have been insured via HealthyPaws pet insurance for over 5 years. If you do your research, you will find this company writes their policies with very comprehensive coverage. They make filing claims easy and painless as well as paying those claims covered in a very timely manner. They have a claims payment option for direct deposit into your bank account and have recently improved that service even though it was very efficient before the improvement. They also have an auto pay option for premium payment which we take full advantage of to eliminate any potential late payment problems. All in all, a great company to work with and we feel very safe having our two dogs covered by such a strong company.
Insurer: Healthy Paws
By: Patti
The best insurance experience of my life!!
I have never had a more pleasant experience with insurance company in the whole life, I will give healthy paws 100 ...Going through cancer without one dog and having them on her side helping us financially so we never had to make a decision between our dog and money, I would recommend them to any person that asked me about pet insurance so thank you thank you thank you 🙏🏻 🙏🏻
Insurer: Healthy Paws
By: Malin
Fabulous Service + Honor Policies and Payouts
I love this company. They have been super supportive and have always paid out when I needed them to.
Insurer: ASPCA
By: Candice
This is the worst company
This is the worst company I have ever encountered. I thought for a cause like animals they would at least be true to what they are branding which is to help owners and their pets but it is the complete opposite. I took on Trupanion a year ago because I had heard it was a good company to trust with any medical issues. 2 months ago we switched our stairs from carpet to hardwood and my dog unfortunately fell down the stairs and tore a ligament in his right leg and also needed joint repair because of this accident. My dog could not walk, he was laying down unable to move. We took him to the vet and that’s when our vet told us he needed immediate surgery. The vet put in his records that this was an accident as he fell down the stairs 3 days prior to our visit. He had surgery 2 days after that. We looked to trupanion to help with our payments though they declined our claims. Our vet reached out several times and trupanion did not care to look back and help us. We have called several times and spoken to dozens of people on their team but no one seemed to want to take a look they only told us it was not being covered by insurance. We have now contacted them to cancel our insurance with them though there are more ridiculous steps and procedures. Trupanion continues to reject our request to cover payments for my dogs surgery and everything that came along with that. Already I must worry about the fact that my dog still cannot walk and the vet says he will not properly walk for another couple of months and on top of this so must worry about this stupid insurance company and all the money we have put into it for no reason at all. Please do not sign up with this insurance company they will not help you, only will take money from you and refuse to pay for any medical issues the pet will come to have. Please share this with anyone you know who is with this company.
Insurer: Trupanion Canada
By: Nazanin
Great service.
Great service. Quick resolve
Insurer: Trupanion
By: Arlene
Happy Pet Owner
Always prompt and professional
Insurer: Trupanion
By: Steven
Several friends have Trupanion and when their dogs needed expensive care you immediately reimbursed them.
Several friends have Trupanion and when their dogs needed expensive care, you immediately reimbursed them. Plus, customer service only nice. Hopefully, my dog will NEVER need expensive care; but nice to know I can count on you
Insurer: Trupanion
By: Joel