Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Great honest company
When our Great pyranees Molly became ill Trupanion was there for her. This is a company that can be trusted and l would highly recommend them to anyone looking for pet insurance.
Insurer: Trupanion
By: James
Very satisfied with HealthyPaws
I switched to HealthyPaws from 24 PetWatch about a year or two after 24 PetWatch took over PurinaCare policies. I was very unhappy with 24 PetWatch and the hiked rates very quickly after taking over PurinaCare. I've had several claims with HealthyPaws and they handled each claim review quickly and customer service is easy to contact for questions, etc. When they needed additional records on my dog, they requested directly from the vet hospital and I did not have to chase anything down. I would recommend HealthyPaws to anyone looking for pet insurance. Please read the terms and conditions regarding limits, preexisting conditions and waiting periods before writing a bad review based on industry wide polices that are followed by all insurance companies. Monthly premiums are reasonable, and I have a low deductible and 90% reimbursement rate. My dog is the poster child for insurance -he's had some expensive healthcare needs, one of them being cancer. It was nice to base my decisions on what was best for his quality of life and not my wallet.
Insurer: Healthy Paws
By: Kelsi
Very prompt, glad I can do it online now!
No hassles !
Insurer: Nationwide
By: Brian
Nationwide has been by our side!
My husband's company started offering pet insurance through Nationwide, so we decided to enroll our then 6 year old french bulldog. They have been nothing short of outstanding! The claims process online has been fast,easy and efficient. it rarely takes more than 3 or 4 days from submitting claim to payment issued. We have never had a claim denied. It has been so comforting to have them as she gets older and will likely have more issues that will need expensive medical care. We feel like we are able to make the right decision for our dog because of our coverage. We can give her the vest best without having to think about it!
Insurer: Nationwide
By: Kristen
I am so glad my work offered pet ins. Nationwide your Great!
Since I have Nationwide Pet Ins. I can not say one bad thing. They have been great to Misfit. They take care of you. I do wish they would add them in there commercials with Payton and Brad. Thank you.
Insurer: Nationwide
By: Antoinette
So easy, responsive & affordable
I keep recommending Nationwide Pet Insurance to friends. I can't believe how easy it is to upload claims via their VitusVet App. I feel all reimbursement claims have been valid explanations and fair reimbursements. I have saved thousands this year using my pet insurance. They deposit my reimbursement checks directly into my bank account. They have up to 30 days to respond to a claim, but normally do it within 7-10 days. They cover some annual prevention checks as well, which most other insurance do not. I highly recommend using Nationwide!
Insurer: Nationwide
By: Gaby
Pet owner's worst friend
It's 10 days I've claimed the cost of an emergency case, although an automatic reply said 3 days to process. Pet owners pay to be insured in the case they face any difficulties not to run after the insurance company to get a respond. I will not recommend at all.
Insurer: Pets Plus Us
By: Negin
Terrible customer service. No support in case of emergency.
1- terrible customer service 2- no answer 3- company just charge you each month for plan with no support on emergency case. 4- you are not a good friend for my dog. 5- never and ever suggest your company to any one else. 6- after 12 days of my claim, no one answer me.
Insurer: Pets Plus Us
By: Masoud
Nationwide is a far and reliable insurance company!
Nationwide is a far and reliable insurance company! I plan on keeping them for as long as possible!
Insurer: Nationwide
By: Jacqueline
Excellent
Claims are paid promptly. Service has always been good .
Insurer: Nationwide
By: Cindy