Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
Other Categories
So easy
I can’t say enough about the ease of working with trupanion. They have been extremely responsive to my requests. The process for putting a claim in is easy and once you are established the response is fast. Thanks for such good care of me and my pup.
Insurer: Trupanion
By: Abby
A great choice for pet insurance!
We have had healthy paws for over 7 years now and love them. Filing claims on their app is so easy and they stay true to their word about what they cover and what they do not cover. We are very happy!
Insurer: Healthy Paws
By: Shanna
I recommend this insurance
I highly recommend this pet insurance. The service is outstanding. Communication and claims are very easy to handle.
Insurer: Nationwide
By: Daniel
Great Company
I really appreciate this company. They check up on my furbaby after vet visits. The phone agents are friendly and knowledgeable. I can't imagine not having health coverage for my golden retriever!
Insurer: Nationwide
By: TyAnna
Pet Insurance gives me peace of mind.
In 2000, I lost a pet to cancer, and lost a lot of money. Back then, very few pet insurance companies could be found. VPI was a relatively new company, and I have stayed with this company which is now NationWide. I lived in Pennsylvania then , NC now. Every single pet has been insured by your company. I no longer worry when a procedure is necessary, I want what is best for my babies. Now I have two Irish Water Spaniels (Reese and Kurre) and one cat named Cricket, who was last to receive necessary teeth cleaning and oral surgery. When the vet voiced concern for what may cause infection, we scheduled the procedure immediately...however COVID-19 interfered and we rescheduled. Cricket quickly recovered, and I couldn't be happier. NationWide very quickly repaid most of my expense. Thank you.
Insurer: Nationwide
By: Susan
I am so happy I have Nationwide insurance for Ojai
Nationwide has been wonderful for keeping Ojai healthy. The claims process is user friendly. I couldn't be happier with Nationwide.
Insurer: Nationwide
By: Jeff
No insurance company has ever been as quick and easy to deal with as Nationwide for my pets claim
Nationwide has covered everything they said they would and I've not had to fight for them to cover one claim for my dog Phineas. Phineas is a 3lbs Chihuahua, so he has had some issues. When I found out he was cryptorchid, Nationwide covered 90% of his neutering without any questions asked. They've covered all his wellness checks, vaccines, Heartguard, and medication. When I had to rush him to the emergency room, they covered his x-rays, bloodwork, and all other procedures. The emergency room charged $500 because it was late at night and Nationwide didn't even blink an eye. I love knowing I have an insurance company that is going to be there for me and my dog when we need them most. It really does add a sense of security to my life which was missing with my other dogs.
Insurer: Nationwide
By: David
Great pet insutance
Nationwide has been wonderful pet insurance. Their website is so easy to use to submit claims and reimbursement is really fast. Very very happy with Nationwide.
Insurer: Nationwide
By: Julie
Amazing coverage for an amazing price!
I've had great service, speedy claim review, no hassle over anything so far. I recommend all my pet owners to contact Nationwide for a quote on their fur babies!
Insurer: Nationwide
By: Amanda