Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Grateful for your service
The experience of having a kitten that could possibly die was very scary and painful. When I called trupanion to make sure this incident was covered I talked to a wonderful woman who assured me Lucca was covered. She took the time to explain the process and didn’t make me feel stupid about what happened. Trupanions turn around for the claim was very quick and I was pleasantly surprised! You guys are awesome! I’m glad I signed up for your pet insurance.
Insurer: Trupanion
By: Sasha
Nation wide is the very best
We are so very pleased with your insurance company and the plan we have it's well worth the monthly premium that we pay and your quick response to any claims that we send in we recomend you to everyone thanks again
Insurer: Nationwide
By: Dwight
Lori
Great customer service! The only thing that would make it easier is if you could file the claims online directly from the website. Rather then downloading the form and receipt pics and attaching to the email. Thanks
Insurer: Nationwide
By: Carrick
Fast, Fast, Fast!
Chloe is doing very well, thanks. I appreciate your having reimbursed the expenses so quickly.
Insurer: Nationwide
By: Ellen
Great service
I’m very pleased with my nationwide pet policy. Ollie has had rough go the past 12-18 months but I feel like he’s nearing 100%. Nationwide gave me quick and efficient service during this tough time. I can’t thank them enough.
Insurer: Nationwide
By: Mike
Good coverage that's easy to access
After adopting a cat that ended up with diabetes and a lot of dental work required, having insurance turned out to be crucial. It's awful to be in a position where you feel like you have to choose between your pet's health and your financial situation, and fortunately this policy has enabled me to stay focused on my cat's health rather than worrying about if I can afford to take care of him. Both the one-time big cost of the dental work and the recurring costs of insulin and syringes have been covered, which has made it all much more manageable. It also helps that it's incredibly easy to submit a claim with the invoice from the vet through an app. Takes less than a minute after the first time it's set up and usually only takes a couple of weeks to get reimbursed.
Insurer: Nationwide
By: Dylan
Best insurance a dog could have!
Easy to file a claim, quick decision making. Love it.
Insurer: Nationwide
By: Kim
Mocha
Nationwide is always there when I have claims for Mocha, they have always paid me in a timelt manner.
Insurer: Nationwide
By: Ron
Nationwide Pet Insurance
I can't say enough good words about Nationwide Pet Insurance. Their representative are always available and my claims are always paid in a timely fashion. They even send emails to check on my girl to make sure she is doing well. Two thumbs up for Nationwide Pet Insurance!
Insurer: Nationwide
By: Jeannie
grateful for your help
Once again I find that Nationwide provides terrific coverage and even better service than I had imagined was possible with pet insurance. Claims are processed with remarkable speed and zero hassles. Ever since you implemented electronic payment I have received reimbursement (even on major claims) with 7-10 days of paying my vet. Keep up the good work.
Insurer: Nationwide
By: LAWRENCE