Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Super helpful to have
While I rarely have amazing things to say about insurance (I work in health care), I can safely say Healthy Paws Pet Insurance is 100% worth having. Being the owner of a city dog who frequently gets into unknown things- it's reassuring to know I can count on coverage from healthy paws. Highly recommend!
Insurer: Healthy Paws
By: Lisbeth
Excellent turn around time!
Nationwide has saved me in more incidents than one. The turnaround rate for claims is amazing. I love how they check on me and my pet and are always friendly and available to answer my questions. Thank you!
Insurer: Nationwide
By: Britni
Thankful for help but confused and concerned about items not covered
Overall you system is very helpful and friendly. Some of the display for past claims is a little "wonky" or not as user friendly as one would hope. Once you get the hang of how to look for past claims it is pretty easy though. I am tough of user friendliness as I have to train users on software each day as well as support them and ideally you want a layout/functionality that is very intuitive. Take my feedback with a grain of salt. I am still confused as to why Nationwide won't cover his seasonal allergies and the flare ups such as the bronchitis from that. That is not clearly explained in the coverage. I am glad that you can cover prescription food as Smokie now needs it due to the pancreatitis. Thanks, Lynnette
Insurer: Nationwide
By: Lynnette
Appreciative
I love nationwide pet insurance! It’s so easy to file a claim and low stress in reimbursement! I will never go without pet insurance again!
Insurer: Nationwide
By: Dorothy
Huge Help to our dog and our budget!
We have had Nationwide pet insurance for our dog, Boji, since he was a pup. We are so glad that we did! We have had many interactions over his almost 5 years. Each one was handled kindly and expertly. I love the new claim system...so easy! Way to go! Thanks for always checking on Boji. We appreciate Nationwide!
Insurer: Nationwide
By: Michelle
Awesome aervice
Your company is excellent. The ease of filing and personal notes are truly appreciated.
Insurer: Nationwide
By: Joanne
Long Time Customer
I have had our Lab (Tank) insured with Nationwide since he was a pup 10 years ago. Having him insured has given me peace of mind that a major medical concern would give me financial assistance to help him. Nationwide has been easy to work with and over the 10 years they have refined their process to make it a no-hassle experience. Having the wellness option on the policy encourages me to keep vaccines and other health features up to date. My only reason for not giving a “10” rating is their direct deposit of claim money still needs refining.
Insurer: Nationwide
By: Karen
Great company to deal with
Nationwide has been extremely helpful and easy to deal with!
Insurer: Nationwide
By: John
Best pet insurance ever
I can't stop telling everyone I know about how amazing this pet insurance is! It covers everything, it's very easy to submit new claims and it's fulfilled electronically...I recommend this to everyone getting a new pet and will always use Nationwide for future pets!
Insurer: Nationwide
By: Doug
So lucky to have Nationwide!
We are so lucky to have Nationwide as our insurance provider for our pup, Remy. Submitting claims with them is super easy and quick and we get the reimbursements back SO FAST! It honestly amazes me at how quick the turnaround can be. Every reimbursement has been fair and I am amazed at how much is covered under our plan. Thank you Nationwide!
Insurer: Nationwide
By: Emily