Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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TRUPANION gave us the peace of mind we sought during this stressful time
There are no words to adequately thank TRUPANION for all their help and quick response! Kindness and patience seem to be the key to all their customer service! Thank you
Insurer: Trupanion Canada
By: Peggie
Trupanion is a nightmare to work with
We've been with Trupanion for many years and it's been incredibly stressful. When we joined, our dog had a few issues like Addison's Disease and had indigestion/gastritis one time. They use absolutely anything they can from previous years to avoid paying. They link any and every new issues they can to "pre-existing" issues, and will not pay or budge on it, even when your vet disagrees the issues are related. They also apply a deductible for every single small new issue that comes up (even if they are related to one incident/illness), and require you to pay a deductible for each one of them (and if the vet uses slightly different language to describe symptoms, then they will also call that a new issue). It's a complete scam, and our vet has stopped recommending them because they are so difficult to work with. We deeply regret ever signing on with them, but are stuck with them now. We receive maybe 0-25% paid on each claim. DO NOT go with Trupanion, especially if your dog has ever had ANY issue prior.
Insurer: Trupanion
By: Dianne
I recommend Nationwide Pet Insurance for every Pet! I will always have pet insurance for my fur baby!
I am very very happy with my pet insurance from Nationwide. I have recommended it on several French Bulldog and Pet Rescue Forums/Facebook pages. Not only does Nationwide pay back everything according to the Policy I have, it has also supported me while I am Living abroad in Germany. That take and Honor every bill from my Vet here in Germany! That is so great! I am more than happy with the Service and support they provide. The leadtime for receiving and processing Claims is very efficient! Thank you Nationwide for taking care of my Miss Sophie. :-)
Insurer: Nationwide
By: Susan
Claims was processed quickly
Great service
Insurer: Nationwide
By: Diana
So pleased!
I have been very pleased with Nationwide Pet Insurance. It is easy to submit claims. The turnaround time on payment is excellent.
Insurer: Nationwide
By: Sharyn
Pet insurance is excellent, reimbursement through Chase is horrible
Claims are processed quickly and fairly. Everything is wonderful until its time to get reimbursed. The Chase system is horrible and almost makes me think its intentionally so. So I have signed up for direct deposit. In every other thing in my life whether its automatic deposit or automatic debit, thats all it takes and then its automatic, just like the name says. For Chase they send you an email where you have to "approve" every direct deposit individually. And if you dont respond in 10 days then the automatic deposit for that claim is cancelled. Supposedly they send you a check in the mail but I have never received one. And when I do respond to the email to approve each deposit it takes numerous steps, including answering the security questions each time and selecting the bank account to deposit the money into even though I have only submitted one back account. And when I called to see how to get the checks when I missed the 10 day deadline the representative was basically rude.
Insurer: Nationwide
By: Chris
Good experience
Good customer service experience- very pleasant- very knowledgeable and helped us find another solution
Insurer: Nationwide
By: Onita
My Pet's Chronic Condition
Although I am still paying down my deductible, Trupanion has kept track of my claims, applies my appropriate bill item amount to the deductible and presents me with a new deductible amount as the total goes down. I have been pleased with the process so far and appreciate Trupanion's compassion for my pet's chronic issue. Janet Metzger
Insurer: Trupanion
By: Janet