Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Nationwide is the BEST!
You guys are awesome! The services are impeccable, as I have not had ONE issue with any claims. It is a huge relief to have you guys on my dogs side! We, obviously, treat our dogs as a part of our family and Nationwide has helped make that possible. Unfortunately we do have a "problem child", but to know that we are not only covered, but also supported by you guys is great. Thanks so much!!
Insurer: Nationwide
By: Susan
Very pleased with the how prompt and easy the claim process was.
Am very pleased with this policy and it gives you peace of mind about the care of your pet.Time from submitting the claim until payment was very reasonable.Always great customer service too!
Insurer: Nationwide
By: Jane
I totally satisfied with the service the company provide
Satisfied with outcome
Insurer: Nationwide
By: Estela
Great insurance, I will recommended!!!!
You guys were great and fast to respond.
Insurer: Nationwide
By: Olga
Very easy to use online format, great customer service support and quick reimbursement
Very easy to use online format, great customer service support and quick reimbursement
Insurer: Nationwide
By: Jennifer
Always a quick turn around with claims!!!
Great service
Insurer: Nationwide
By: Sharon
Thank you Callie is doing great.
Thank you for your continued service
Insurer: Nationwide
By: Tara
Nationwide is greatly appreciated in helping animals.
Bentley is feeling much better thank you. Nationwide has come a long way in reviewing claims in a much faster time. In this time of need, grateful for this. Thank you .
Insurer: Nationwide
By: tracie
I would never recommend Figo to anyone!!
Figo's customer support seems great up front. In the beginning they are really nice on the phone, telling your everything that you want to hear. Unfortunately, it all goes down hill from there. My dog had surgery on her knee and I filed a claim with the company. The claim was denied and I have been trying to get in contact with them ever since. They no longer answer my emails nor do they call me back, even after they say they will. You can imagine how frustrating this is when all you are asking for, is for them to show you the verbiage in the policy that explains why they denied the claim. I would absolutely steer clear of waisting your money on this company when insuring your pet. When it comes down to it they just take your money and don't really care about you or your pet!!
Insurer: Figo
By: Nicole