Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
Other Categories
Excellent
No nonsense approach, ease of communication and submission of claims, speedy processing, courteous customer service reps.
Insurer: Nationwide
By: Jennifer
Great service and prompt payment
I absolutely love the great service and timely claim response and reimbursement Highly recommend
Insurer: Nationwide
By: Virginia
Quick Claim Processing!
Claims processed quickly. Great customer service. Does get pricey the older your dog gets.
Insurer: Nationwide
By: Christina
Fast, effecient service
I always get an acknowledgement when my claims are received and they are processed quickly.
Insurer: Nationwide
By: Lisa
Overall Experience with Nationwide
The processing of claims is very efficient, excellent customer service reps, overall a great experience.
Insurer: Nationwide
By: Paul
Best service ever!!!
I am so glad I signed up for Pet Insurance. Very professional, organized, great customer service. Everything gets done in timely manner. I have to say out of all the companies all the way around I’ve ever dealt with, this is the best!!!!
Insurer: Nationwide
By: Nicole
the BEST Pet Insurance choice!
Our 14 year old Westie & 11 year old Lab have been well taken care of by Nationwide coverage. We are so pleased with the ease of filing a claim, fast response and processing time, and excellent customer service anytime we've called with a question. We researched all of the available options for pet insurance and are pleased to have Nationwide on our pets' side! THANK YOU
Insurer: Nationwide
By: Kathy
Appreciate the quickness in reimbursing us for the out-of-pocket vet bills
Thanks so much for the timely turnaround... so helpful when you have a sick pet and have mounting Vet bills. I'm happy to report that Lucy is on the mend, and we have turned the corner to feeling good!
Insurer: Nationwide
By: Gail
Ease of mind
We brought Teddy in and as usual our claim was paid timely and the process went very smoothly. I recommend you to anyone and everyone who asks about pet insurance. I recently changed from payroll deduction to direct debit (after.losing my job due to Covid-19) and the rep who helped me was wonderful
Insurer: Nationwide
By: Bonnie
I am happy to have insurance but I find the process difficult at times
I do recommend having pet insurance, however the claim process is difficult. I have had to jump through many hoops place many calls to get my claims processed. I think now that I have things set up, it should run smoother. I am hopeful. I am willing to keep the insurance and see.
Insurer: Nationwide
By: Jennifer