Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

76,003 total

Other Categories

Payment Experience 14,739

Claim Coverage 63,622

Customer Service 76,003

Price Satisfaction 23,042

Other 15,366

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20031 - 20040 of 76003 results

June 18, 2022

Great so far!

I'm very happy with my Lemonade pet insurance so far! The prices are very reasonable and much lower than other competitors. I had a different pet insurance prior to this one and the price increases each year were outrageous, so I switched to Lemonade instead. My dog just went in for her annual wellness visit and submitted my claim, and Lemonade reimbursed me in just a couple days! My only complaint is that the claim process was a bit difficult for me, as they want you to choose which covered services were performed from a drop down menu, and some things on my invoice were listed under a different name so they didn't quite match. I had to google some of them to find out what they were exactly so I could select the right thing from the drop down menu. Otherwise the process is very quick and easy and I was reimbursed very fast! I've only had it for a few months now, so we'll see if my opinion changes next year when it renews. I have high hopes though. :)

Insurer: Lemonade

By: Cadiann

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