Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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Simple, Fair, Quick Claims Process & Valuable Peace of Mind
I am very pleased with how quick and easy the claims process has been. Our 7 year old Aussie pup is overall a very healthy, playful, active girl, so it's obvious when she isn't feeling well and, as her only people in the world, we feel compelled to do everything that we can to ensure that she gets the care she needs. It has been so wonderful knowing that we have Embrace on our side. The claims process is so simple - upload a copy of the vet bills online - and the responses come within a day or so. Claims reps have been friendly and diligent and really take the dread out of having to deal with insurance so that we can focus on taking care of our furbaby.
Insurer: Embrace
By: Michelle
Totally worth it
I already have Lemonade for Renters Insurance, and when I was looking for pet insurance, I noticed that they had it. Picking a policy was super easy, and even needing to change it was super easy as well. The customer service is helpful and they helped make my policy the way I needed for my cat!
Insurer: Lemonade
By: Eunice
This is the worst pet company ever
This company claims, after a full year, that they have still not received my pet's records, despite the fact that my vet has verification that the records have been sent three times. As a result, I can't make any claims. I've been paying premiums for a full year, and have had nothing but hassles. The vet has sent records via email three times and has phoned twice and the company still claims they've had no contact with my vet. Stay far, far away.
Insurer: Petsecure
By: Marianne
Amazing experience from beginning to end! Dee was my claim specialist and she was absolutely phenomenal.
Dee handled my first case for for my 6 months old baby girl “Luna” an adopted shorty hair domestic cat. After my claim was filed, Dee dropped me a personal email to introduce herself and let me know she will be handling everything and will follow up with me if anything else is needed. She even ask me about Luna “my pet” and I shared pictures with her via email. She did not even come across as a claim specialist, her responses and replies I would describe as if she was a family member. I trust felt like I was part of a family and she genuinely cared. I’m assuming lemonade uses people who are pet friendly or have pets themselves, because not many people speak so kindly about pets or get too excited. But Dee definitely stood out and I hope she can help me with my future claims. Very happy with my overall experience. My claim was approved within 4 days and my payment was in my account on the 6 day. Very impressed I made the choice to go with these guys instead of CareCredit insurance.
Insurer: Lemonade
By: Jonathon
I have always had a very good experience each and every time I have called trupanion
I have always had a very good experience each and every time I have called trupanion
Insurer: Trupanion
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I love this company and I am a dog breeder so always passing this company to our new pup owners.
I love this company and I am a dog breeder so always passing this company to our new pup owners. Very easy to change and I love the sliding scale.
Insurer: Trupanion Canada
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I was satisfied with my call
I was satisfied with my call
Insurer: Trupanion Canada
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Outstanding pet insurance
It is the greatest and most supportive policy that we ever had. Highly professional and knowledgeable and caring for your pet. Recommend to anyone looking for pet insurance. The claims were completed in a fast and precise manner and afore able.
Insurer: Trupanion Canada
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We Love Trupanion!
Our Leonberger Juno has been sick since she was 4.5 yrs old, first developing epilepsy and then cancer. Trupanion has always paid up without quibbling and given us the peace of mind to know that if Juno becomes sick, we can afford to give her the treatment that she needs, such as the chemotherapy she had when her cancer appeared. Without Trupanion, we do not believe she would still be with us, because we would not have been able to afford the costs involved in her treatment over the years. She is almost 9 yrs old now, and we have Trupanion to thank for that ?? We have our young Leonberger also enrolled with Trupanion. We recommend Trupanion to all our giant breed friends. As a dog trainer/behaviour consultant, I run training classes and see behaviour clients. I always recommend they take out insurance for their puppies and I always recommend Trupanion.
Insurer: Trupanion Canada
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Trupanion, The best Pet Insurance
Trupanion is the best in customer service and claims are dealt with extremely fast
Insurer: Trupanion Canada
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