Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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Trupanion always responds very quickly to my submitted claims.
Trupanion always responds very quickly to my submitted claims. And their customer support is always knowledgeable and friendly. I recommend them without reservations.
Insurer: Trupanion
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Always there for us and our dog.
Always there for us and our dog. It has not been easy to manage all his medications and Trupanion has been excellent supporting.
Insurer: Trupanion Canada
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Excellent customer service.
Excellent customer service. Employees truly seem to care about your pet's well being. Explain thoroughly every single detail of what your plan covers.
Insurer: Trupanion Canada
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Fantastic rep knowledgeable and welcoming!
Fantastic rep, knowledgeable and welcoming!
Insurer: Trupanion Canada
By:
Great customer service!
Great customer service!!
Insurer: Trupanion Canada
By:
Sarah was able to help me with all of my questions.
Sarah was able to help me with all of my questions. I highly recommend Trupanion.
Insurer: Trupanion Canada
By:
The Customer Service agent Jordan willingness to help and his friendly attitude
The Customer Service agent Jordan willingness to help and his friendly attitude
Insurer: Trupanion Canada
By:
A great company
Trupanion cares about your pet, they are always there to answer questions and claims are processed very quickly.
Insurer: Trupanion Canada
By:
Great customer support!
We have had some issues with the vet not submitting estimates or invoices properly for direct billing. The Trupanion customer support was fantastic. Explained the process and helped be get everything resubmitted… even claims from a year ago!
Insurer: Trupanion Canada
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