Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,003 total
Other Categories
Want to share my customer experience
Want to share my customer experience with Fetch. I have been with PetPlan/Fetch for six years. Like all things the monthly premium has went up. I did not want to leave this company, but I almost did. I called to cancel my policy and Gina B gave me excellent information. As a result of this, she gave me two quotes that I was able to continue with your company. I had to call back for additional information and got to speak to Adam Altman. With both of these customer service representatives, they showed empathy and respect. I have recommended this company to others for years. I never had an issue with my claims going through when they met the criteria. So. thank you, Gina Blair and Adam Altman - a job well done. Regna B. - Addie's Mom....
Insurer: Fetch Canada
By: addie's
Amazing customer service
Amazing and responsive customer experience
Insurer: Trupanion Canada
By: Firouzeh
Anytime I've had reason to contact you I have had friendly helpful service.
Anytime I've had reason to contact you I have had friendly, helpful service.
Insurer: Trupanion Canada
By: Sharon
Very kind and helpful.
Very kind and helpful. Pleasant
Insurer: Trupanion
By: Lisa
Always helpful when I have questions.
Always helpful when I have questions.
Insurer: Trupanion Canada
By: Judy
Itâs so easy to make a claim .
Itâs so easy to make a claim . And the help the representatives give you is fabulous.
Insurer: Trupanion Canada
By: Cynthia
Katie understood what I needed was very helpful and polite
Katie understood what I needed, was very helpful and polite
Insurer: Trupanion Canada
By: Crystal
Like that you guys are open .
Like that you guys are open . Lynne was very helpful
Insurer: Trupanion Canada
By: Vesna
Polite fast & efficient customer service.
Polite , fast & efficient customer service. Always consistently great !
Insurer: Trupanion Canada
By: Jasmine
Toby Tyler says thanks Trupanion.
This is the first time with all the pets I have had through the years that I decided to purchase pet insurance. So far it has been a positive experience with Trupanion. They take care of my claims in a very timely fashion and when I have contacted them with any questions they were very courteous and helpful. So I feel confident recommending Trupanion to other people.
Insurer: Trupanion Canada
By: Dorothy