Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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New pup owner super happy with Trupanio
Excellent customer service to set up our first plan with our new pup. Everyone was super friendly and helpful.
Insurer: Trupanion Canada
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Great Service! Would strongly recommend
Excellent and prompt service, excellent communication!
Insurer: Trupanion Canada
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Trupanion cares
Excellent service and reputation
Insurer: Trupanion Canada
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Dollie Saviours
Extremely quick turnaround time. Thank you.
Insurer: Trupanion Canada
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Great person to deal with
Great person to deal with
Insurer: Trupanion Canada
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Easy invoicing
I knew in advance of surgery exactly what my coverage would be. At time of surgery the invoicing was all able to be done directly with trupanion and the process was easy
Insurer: Trupanion Canada
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Blue's Trupanion experience.
It has been a very positive experience with Trupanion ever since our cat, Blue, was diagnosed with arthritis. We joined Trupanion when we adopted her 9 1/2 years ago and it's only in the past 18 months that we have required your services. Our enrollment has been worth every cent! Thanks again.
Insurer: Trupanion Canada
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It was very easy. I had a couple of other questions and called for assistance and found the lady I spoke to very helpful.
It was very easy. I had a couple of other questions and called for assistance and found the lady I spoke to very helpful.
Insurer: Trupanion Canada
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So very helpful and understanding ng
So very helpful and understanding ng
Insurer: Trupanion Canada
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The Luck of the Irish or Trupanion?
We just wanted to express our sincere gratitude for approving the claim on Loki's Emergency Surgery. Thanks so much for covering this expense! I didn't realize how expensive surgery was, and if it wasn't for insurance, Loki might have died due to sticker shock. Seriously though the service has been prompt, professional and very helpful. We are so thankful that we have Pet Insurance and Trupanion has been a Godsend. We would recommend it to anyone with a pet, and our story really highlights the need for insurance.
Insurer: Trupanion Canada
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