Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,088 total

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Payment Experience 15,064

Claim Coverage 64,807

Customer Service 77,088

Price Satisfaction 23,540

Other 15,661

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19911 - 19920 of 77088 results

Verified August 01, 2022

Trupanion - Amazing Company

I had purchased insurance for another pet, a beloved cat, thinking that the company that I chose was a good one. I found out the hard way, when it was too late because he became chronically ill, that not only did the policy have a $5000 dollar yearly limit, but when I did make a claim I was constantly asked for further documentation before the claim was paid. When we adopted our dog and cat, I researched pet insurance companies and decided on Trupanion. I can't say enough about this company. They have been amazing and I pray that they never change. I submit by fax, the submission is acknowledged promptly and just as promptly I receive an email advising me that the claim was processed, completed and a direct deposit is in my account within a day or so. I recommend this company to strangers as well as family. Keep up the great work Trupanion!!

Insurer: Trupanion

By: Linda

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