Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Highly Recommend
I am incredibly happy with Healthy Paws! I purchased their insurance right after getting my pet in November 2020. It is easy to file a claim, they are communicative and efficient in processing the claims, and they even go above and beyond. For instance, my dog just needed major surgery and not only was the claims process seamless, they reached out to me to see how she was doing. I was so appreciative of that and I believe it speaks to not only their customer service, but genuine care for our pets. I HIGHLY recommend Healthy Paws!!
Insurer: Healthy Paws
By: Amanda
Healthy Paws - A+
I adopted a rescue dog earlier this year and was on the fence about whether to get pet insurance. I'm so glad I did. Healthy Paws has been wonderful, covering a number of medical issues that have cropped up with him, including a 48-hour emergency vet stay that would have been a huge financial burden had I not had insurance. Their customer service is great and they process claims accurately and efficiently. Would highly recommend!
Insurer: Healthy Paws
By: Liz
Excellent Experience
Claims department is amazing to deal with, but I have always felt that the details of the policy are a little misleading. 90% is really about 78% in Ontario, as taxes are not covered. My other dog is on a 80% plan including taxes, and it pays out more. That's the only issue I have.
Insurer: Trupanion Canada
By: Dennis
Awesome service.
Awesome service.
Insurer: Trupanion Canada
By: Alley
good interaction.
good interaction. Thanks.
Insurer: Trupanion Canada
By: Trevor
I called asking to help me find vet during the weekend she really help me and she gave many # to call
I called asking to help me find vet during the weekend she really help me and she gave many # to call
Insurer: Trupanion Canada
By: Susan
Very quick to get back to me very helpful
Very quick to get back to me, very helpful
Insurer: Trupanion Canada
By: Karen
I appreciated the work ethic and great attitude of Kelly.
I appreciated the work ethic and great attitude of Kelly. I am especially grateful for all the times she has spent and for being such patient, diligent, caring and wonderful person like Kelly! I cannot thank her enough for this!
Insurer: Trupanion
By: Marisa
My vet and your vet disagreed and there is no recourse so I stopped my policy.
My vet and your vet disagreed and there is no recourse so I stopped my policy. Your customer service people are always polite even though I am upset.
Insurer: Trupanion
By: Nanette