Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

73,542 total

Other Categories

Payment Experience 13,916

Claim Coverage 61,181

Customer Service 73,542

Price Satisfaction 22,030

Other 14,668

Compare top pet insurance providers plans.

Your Pet's Name *

Pet Age *

Weight (lbs) *

Your Email *

First Name

Last Name

State / Province *

Zip / Postal Code *

How did you hear about Pet Insurance Review?

Your Trusted Veterinarian Other

Other

19861 - 19870 of 73542 results

March 28, 2022

First claim success

I submitted my first claim for an office visit/shots just a couple weeks after I signed up. So easy and fast and had the money in my bank account quickly. Appreciate how well this went.

Insurer: Lemonade

By: Cheryl

Useful

March 28, 2022

Ear Infection considered "Pre-Existing" condition!

First, had to go through hoops to even file a claim. You cannot file on-line, only through the app. Then you have to answer a series of questions to an "automated person" and even submit to a "video" of you describing the events of the illness. I rescued a dog. Took him to the vet shortly after adopting him and he diagnosed with an ear infection and prescribed drops. I then purchased Lemonade a few weeks later. The first claim I submitted was over a year later for another ear infection. My claim was denied as they stated it was a "pre-existing" condition. An ear infection is an acute illness, not chronic. I will be filing a complaint with the Illinois Department of Insurance and then will cancel this policy. What good is it?

Insurer: Lemonade

By: Donna

Useful

March 28, 2022

Easiest insurance ever!

Lemonade is so worth it!! I actually decided on lemonade based on other reviews. My first dog was unfortunately a frequent flyer at the vet (pit with skin issues) and his insurance company was an absolute pain. My current dog had to be rushed to the emergency vet and then taken to her normal vet for more testing and care (wonky liver). Submitting the (lengthy) bills was an absolute breeze! You never want to have to use your insurance but lemonade made it so simple and easy. I was able to submit everything through the app and was reimbursed pretty quickly! The reps stayed in constant contact with me and gave me little updates throughout the claim process. Everyone at lemonade is super friendly! The rep that handled my claim, Julia, was so sweet and truly cared about how my dog was doing. I also love that if your claim does not get approved for some reason they will donate the money. Bottom line: lemonade is super easy to work with and I highly recommend it!

Insurer: Lemonade

By: Katelyn

Useful

March 28, 2022

Worth the money

Lemonade has been a great policy to have for my puppy. They review and pay claims promptly. I would highly recommend them!

Insurer: Lemonade

By: Paula

Useful

Verified March 28, 2022

Another fantastic experience

Trupanion has always been there when I needed them most. This condition was no exception. Pebbles was diagnosed with a mast cell tumor on her ear. Needed surgery to remove her whole flap / ear. Expensive surgery but Trupanion stepped in and covered most of the cost. Thank you for always being there when I need you the most. Gary B.

Insurer: Trupanion

By: Gary

Useful