Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Pleasantly surprised!
I honestly have nothing bad to say about this company! They have exceeded my expectations at all times. My pup had temporary exclusions which they reviewed as promised and promptly removed (because they did not reoccur in one year period). I was concerned that what my vet tech wrote in her medical notes would dissuade them because the same leg was affected that was excluded temporarily. They knew that this was a different medical situation altogether. They also paid for my dog's anaplasma treatment despite the fact that it was too early in the season for my pup to be taking preventatives (and we were switching from isozaxoline class because they are quite frankly dangerous for many dogs) yet he was still bitten by a black legged tick (FYI your dog must be on prevention to be covered for tick borne diseases). They understood that March 30th was a bit early to be bitten and not that I had refused to give it to him. I honestly feel like they are reasonable people and am fine with the fact that it takes about a month to get your claim paid out. Of course, I wish it would be direct payment, but it is okay that it isn't because what counts most is not paying for insurance that is constantly trying to deny my claim (which they do not do). I would recommend! The only down side is we miss Annie, the claim representative that was always super pleasant and helpful!!! (she has taken on another role)... :)
Insurer: Pets Plus Us
By: Miranda
Well I would usually pick #10 cause in the past everyone I spoke to from Trupanion made me feel assured but last 3 calls the people made me feel unsure and still nervous about my situation at the vet.
Well I would usually pick #10 cause in the past everyone I spoke to from Trupanion made me feel assured, but last 3 calls the people made me feel unsure and still nervous about my situation at the vet.
Insurer: Trupanion Canada
By: Michael
Great agent
Friendly agent who answered all my questions.
Insurer: Trupanion Canada
By: Ed
Trupanion supports true pet care!
I have received nothing but friendly, compassionate, timely service and support from Trupanion. I highly recommend you to every "pet parent" I meet! So glad that Molly and I have you on our support team!
Insurer: Trupanion Canada
By: Margaret
A satisfied customer
We are pensioners on a fixed income and we are very pleased that we chose Trupanion when we got our puppy. It has helped us enormously. Trupanion customer service team has been excellent. We are referring Trupanion to all of our family and friends.
Insurer: Trupanion Canada
By: Chester
Good experience, best coverage
Good customer service. Jasmeen Cavalli helped sign me up and she was super helpful. The insurance seems like it is good. I like that your premiums do not increase based on your pet's age. I also like that the deductible is per condition, but I wish that there was a yearly max or something like that in case you have multiple conditions in a short time period. Its also tricky that you cannot lower your deductible or add the riders after 30 days. It would be nice if you could do this once a year or something like that. 30 days is also a long wait period for your coverage to begin. The premiums are also a bit higher than most other companies, but I am hoping it will be worth it long term. I also like that Trupanion can pay your pet directly. It is also nice that customer service is there 24/7 in case you need them.
Insurer: Trupanion
By: Kelley
AWESOMEEE EXPERIENCE REGISTERING
Great experience signing up. My customer service representative was extremely knowledgable and took the time to answer all the questions I had. Even during the registration process, still continued to answer my questions and give guidance where he could. I hope I never had to use Trupanion, but if I do, hopefully I will have the same experience.
Insurer: Trupanion
By: Lorena