Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I submitted a claim for my 6 month puppy and it took them over 2 months not 2 weeks like they state to get a rejection on my claim. They claimed my claim was pre existing….seriously my dog was 6 months old and had her first heat cycle which caused an irritating rash on her belly and they claimed it was pre existing and denied the $300 claim. I told them I wanted to appeal it and after 2 months after filing the appeal of Lemonade doing nothing they decided to close the claim. Now I was paying $92.59 a month for this insurance that claimed to pay claims in 2 weeks and they couldn’t pay a claim in 4 months. At $92.59/month for 12 months for 10 years the average life span for my dog, this insurance was going to cost me well over $11,1000 in my dogs lifetime. By Lemonade not doing their job and denying my claim it cost them $11,100 and saved me $11,100. I can put $92.59/month in a compound interest account and make more money than I was going to spend on Lemonade insurance. Not good business Lemonade. Denying a $300 claim cost you $11,100 in future revenue. Do the math.
Insurer: Lemonade
By: R
Most Trustworthy Pet Insurance
When I put in my first claim for our dog's leg accident; the process went swiftly and with no issues and no delays. This last and current time; the same. I've never dealt with such an easy company. Once I submit my papers and information required for a claim; it's fast and trustworthy all the way through until I get the email, saying "It's done".
Insurer: Trupanion
By: tijuana
Fast and Easy Process
Extremely easy.
Insurer: Trupanion
By:
Friendly help and never issues with claims
Friendly help and never issues with claims
Insurer: Trupanion
By:
Comfortable experience. No pressure.
I felt that Jonathon was very good at exposing the program to me. I’ve already shared my experience and recommended this to a friend.
Insurer: Trupanion
By:
Always so kind and helpful
Always so kind and helpful
Insurer: Trupanion Canada
By:
Highly recommend!!
Always so quick and keep me up to date with my claim.
Insurer: Trupanion Canada
By:
Amber was fast and friendly.
Amber was fast and friendly.
Insurer: Trupanion Canada
By:
Great service.
Great service. Caring staff. Quick response
Insurer: Trupanion Canada
By:
He did exactly what I asked him to do without issues all via email.
He did exactly what I asked him to do without issues all via email. I didn’t have to call on a busy day. Thank you.
Insurer: Trupanion Canada
By: