Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I have been with Trupanion for 12 + years and beside the fact that they have saved me tens of thousands of dollars they have allowed me the peace of mind to know that I can treat my pets’ needs in the best manner regardless of cost.
I have been with Trupanion for 12 + years, and beside the fact that they have saved me tens of thousands of dollars, they have allowed me the peace of mind to know that I can treat my pets’ needs in the best manner, regardless of cost. And the customer service has been 100% amazing. I can’t remember a time I have felt disrespected or dismissed by any of the animal loving customer service reps. They have always been knowledgeable, competent and compassionate, which is so important to pet parents who have unwell pets. In addition, after months of research, I selected Trupanion because it was the most comprehensive of pet insurance plans…for any “catastrophic” condition, there is no limit to what they cover for the life of the condition/pet.
Insurer: Trupanion
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I have had only great experiences when I call to talk to someone at Trupanion!
I have had only great experiences when I call to talk to someone at Trupanion!
Insurer: Trupanion
By:
Extremely helpful
Extremely helpful
Insurer: Trupanion Canada
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Review For Trupanion
Fast turnaround for compensation as well as friendly customer service! Helpful and understanding customer service and detailed explanations of coverage. Thank goodness for Trupanion! Well worth it.
Insurer: Trupanion Canada
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Great customer service
Great customer service
Insurer: Trupanion Canada
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I have always had good results with claims help from helpful friendly staff and have never had any issues.
I have always had good results with claims, help from helpful friendly staff, and have never had any issues. This claim has been a bit of an issue but overall I am happy with the help Trupanion provides.
Insurer: Trupanion Canada
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Best insurance policy we've ever had
My vet is paid by Trupanion directly and the average processing time is 4 minutes. I've never had to fight about having a claim paid and if I have questions about coverage the customer service department is always quick and very helpful.
Insurer: Trupanion Canada
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Easy to enroll
Pam was very friendly & helpful with any questions I had.
Insurer: Trupanion Canada
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Happy Customer!
Submitted directly from vet clinic. Always very quick!
Insurer: Trupanion Canada
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